‭Relationship Manager - Excellence Banking‬

To provide a timely, efficient and personalized service to a select group of HNW customers with the aim of increasing the size of the portfolio, in terms of customers and deposits, and, to generate fee income through the sale of other Products offered by the Bank.

KEY ACCOUNTABILITIES:

• Client Induction:

  Profiles existing HNW clients in order to identify their banking requirements and thus introduce clients to appropriate new products and services.

  
  
• Relationship Identification:

  Identifies and establishes new relationships, consistent with the Bank’s retail objectives, so that SIB market share is maximized.

  
  
• Relationship Building:

  To maintain regular contacts with Excellence Banking customers either through telephone calls or Personal visits.

  
  
• Sales Targets:

  Achieves and maintains monthly and yearly Deposits sales targets, follows up achievements and take corrective action whenever needed to keep sales targets achievements within track.

  
  

  Cross-sell other SIB Products and Services to Excellence Banking customers.

  
  
• Negotiation:

  Negotiates with customers to deliver the most favorable financial terms possible for the Bank but also maintain competitiveness within the market.

  
  
• Product/Service Communication:

  Maintains ongoing dialogue with customers to ensure that they are aware of all SIB products/services relevant to their situation and credit analysis.

  
  

  Provide “One Stop” banking service to the customers of Excellence Banking ensuring timely and efficient execution of customers’ requests

  
  
• Benchmarking:

  Benchmark SIB product/service features and performance against those of local competitors so that SIB product/service developers are aware of market trends and can design products/services that are competitive and in line with HNW customer’s expectations.

  
  
• Policies & Procedures:

  Ensure adherence to Bank processes & policies and report deviation to immediate supervisor/manager.

  
  

  Paying attention to all audit observations.

  
  
• Consumer Protection:

  Ensure compliance with consumer protection standards including treating customers fairly, providing accurate information about products or services, responding promptly and courteously to inquiries, complaints, and feedbacks, protecting customer data, identifying and reporting any suspicious or fraudulent activities, continuously improving customer service and keeping abreast of regulatory expectations and SIB Conduct Risk Framework and associated procedures.

  
  

  Technical Skills:

  
  
  • Broad knowledge of all SIB products and services.
  • Broad knowledge of investor risk theory so that appropriate new product/service recommendations are made to clients.
  • Thorough knowledge of banking marketing principles and techniques.
  • Good local banking market understanding and awareness of competitor products and services
  • Excellent presentation and negotiation skills.
  • Good knowledge and understanding of banking rules, regulations and compliance requirements and sound knowledge of Islamic Banking principles.

    Qualifications, Experiences & Technical Skills: 

    
    

    Minimum Qualifications: University Degree/ Diploma in Business studies, Finance or Banking.

    
    

    Minimum Experience: Minimum 5-7 years’ experience.

    
    

    Language Skills: Strong on both oral and written Arabic & English.                                                                          

    
    

    Other Skills:

    
    
• Strong interpersonal skills and communication.
• Deep knowledge and understanding of banking rules, regulations and compliance requirements.
• Team leadership skills.
• Knowledge of banking operations and control procedures.                                                        
• Sound knowledge of Islamic Banking principles.