Job Description
Regional Training Manager
We have been retained by an international client that is looking to strengthen their team by adding a Regional Training Manager. The main purpose of the role is to ensure that all training programs are effectively designed, implemented, and aligned with the company's high standards across the entire business.
Responsibilities included, but not limited to:
- Develop and implement a comprehensive regional training strategy, ensuring alignment with the brand’s standards, values, and business objectives.
- Identify training needs across different countries and tailor programs to meet the unique needs of each market, while maintaining consistency with global brand standards.
- Collaborate with senior management to set clear training goals and KPIs, tracking progress and ensuring successful implementation.
- Create and update engaging, high-quality training materials for various areas including product knowledge, customer service, operational processes, and health and safety.
- Ensure all training materials are culturally relevant and appropriate for the target audience in each country.
- Lead training sessions, workshops, and coaching initiatives for store managers, team leaders, and frontline staff across all business countries.
- Facilitate both in-person and remote training sessions, ensuring effective knowledge transfer and engagement.
- Utilize a variety of learning methods including classroom, e-learning, and on-the-job training.
- Work closely with local store managers and leadership teams to provide ongoing coaching and mentorship to ensure that training is applied effectively on the floor.
- Build a strong internal training team by identifying and developing local training champions within each countr
- Monitor the performance of training programs through assessments, feedback, and KPIs.
- Regularly evaluate the effectiveness of training programs and make improvements based on feedback and business needs.
- Report on training outcomes to senior management, identifying successes, areas for improvement, and training needs for the future
- Manage the logistics of training schedules and resources across six countries, ensuring smooth coordination with local teams.
- Act as the key contact for all training-related matters in the region, working closely with HR, operations, and senior leadership to ensure alignment.
- Ensure that all training reflects the high-end nature of the brand and the expectations of our discerning clientele
- Design and implement a comprehensive L&D strategy that aligns with the regional business goals, company values, and industry standards.
- Ensure that training programs reflect the specific needs of the region, considering cultural nuances and market-specific challenges.
- Collaborate with department heads, store managers, and HR teams across the region to identify skill gaps and training requirements.
- Prioritize training needs based on business objectives and operational demands.
- Develop and manage the L&D budget for the region, ensuring that training programs are delivered within allocated resources.
Ideal candidate:
- 3-4 years' experience as a Regional Training Manager or equivalent
- Degree in HR Management or relevant qualification
- Must have GCC experience
- Willingness to travel regularly
- Ability to work and build relations with teams in different departments
- Has high energy and great personality
- Is familiar with all related documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility
- Encourages a learning-oriented culture within the organisation by promoting continuous education, knowledge sharing, and professional development
Salary package: AED25 000 - 30 000 including benefits
