General Manager

Skills

• Market Exploration: Actively explore the Dubai market to identify the best deals, create a comprehensive supplier list, and establish key contacts to support the company’s operations.
• Supplier Management: Develop and maintain relationships with local suppliers to secure competitive pricing and high-quality services.
• SOPs and KPIs Development: Create and implement Standard Operating Procedures (SOPs) and Key Performance Indicators (KPIs) tailored to the Dubai market, ensuring operational excellence and consistency.
• Housekeeping Management: Supervise the housekeeping team to ensure the cleanliness and readiness of all rental properties between guest stays, complying with Dubai's strict hygiene standards.
• Maintenance Management: Oversee maintenance staff to manage repairs and setups for properties, ensuring all work complies with Dubai's regulatory requirements.
• Exterior Management Services: Create and manage a calendar for garbage and recycling days, along with unit deliveries.
• Quality Control: Ensure all properties adhere to our established quality standards, in line with Dubai’s luxury market expectations.
• Inventory Management: Work with the head office to maintain sufficient cleaning and guest supplies inventory, managing property amenities in compliance with Dubai’s regulations.
• Training and Development: Train and coach new team members to uphold service excellence, ensuring compliance with local labor laws.
• Scheduling: Stay on top of scheduling for cleaning, turnovers, project launches, and guest check-ins and check-outs, working closely with the VP of Construction, Director of Operations, and Project Manager to ensure all timelines are met effectively.
• Inspections: Conduct regular property inspections to identify maintenance needs and verify compliance with cleaning standards, ensuring adherence to Dubai’s safety regulations.
• Property Launches: Manage the launch of new properties in your area, ensuring alignment with directives from designers, the Director of Operations, and the Project Manager, and adherence to timelines.
• General Operations: Coordinate property visits for potential clients, manage the delivery of supplies and services, and address any guest concerns in coordination with the Guest Experience Department.
• Support: Supervise the team, be available to receive and coordinate items and furniture, manage emergencies, assist with tasks, and physically relocate lightweight items to set up properties correctly.
• Guest Services: Facilitate communication with the Guest Experience team regarding guest experiences, damage resolutions, and satisfaction follow-ups.
• Monitor Guest Feedback and Reviews: Monitor guest feedback and reviews, address concerns promptly, and implement measures to enhance the customer experience, ensuring properties maintain high cleanliness levels, safety, and compliance with Dubai’s regulatory standards.