Recreation Supervisor at Intercontinental Fujairah Resort

Guest experience:

• Ensure all recreation equipment are in proper operational condition and are cleaned on a regular basis. 
• Ensure all recreation facilities are cleaned, vacuumed, and properly stocked with necessary amenities and supplies according to anticipated business volume. Notify engineering immediately of any maintenance and repair needs.
• Establish and achieve quality and guest satisfaction goals. Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction.
• Ensure guest service delivery is always of the highest standard.
• Assist in coordinating the resort activity program with attention to safety and passionate service. 
• Review and coordinate the resort activity program on a regular basis with Recreation Manager. 
• Conduct proper inventory procedures. Determine par stocks of items needed for the departmental operation.
• Ensure the security and proper storage all recreation equipment and supplies and replenish supplies in a timely and efficient manner while minimizing waste. 
• Perform other duties as assigned being flexible within the department, maximizing efficiency and performance in all areas.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?