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Job Description

Overview of the role

This role contributes to the recovery and quality work in the store and assists in preventing unnecessary costs to assets by giving products a second chance while keeping the net profit and sustainability in mind. He/she works together with the relevant store functions and matrix to identify, investigate, report, and follow up potential improvements regarding the recovery process and quality associated with IKEA items.

 

What you will do

  • Collect the products from different locations of the store (customer returns, damage in the store and in transit, display, quality cases) in line with company Standard Operating Procedures.
  • Identify the condition of the products and decide on further actions i.e. repack, sell in AsIs(circular hub), sell as parts, keep for internal spare parts, destruct in line with company Standard Operating Procedures.
  • Display the products for sale in AsIs (Circular Hub) in a safe & commercial way while following the company Pricing principals and Display techniques.
  • Provide visitors in AsIs (Circular Hub) with a positive shopping experience by being service-minded, ensuring that all relevant standards are met/exceeded, and general routines and housekeeping is of the highest standard.
  • Understand the products well in order to offer the customer any required information on each product of IKEA range, its assembly instructions and required spare parts.
  • Perform inventory in the AsIs (circular Hub) and any required investigation to minimize discrepancies, under the supervision of the Recovery Group Leader.
  • Work closely with relevant functions to support efficient items flow through Recovery in order to maximize profit and secure compliance in the ways of working

 


Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates. Structured into six divisions; automotive, retail, electronics, engineering and technology, real estate, financial services and general services, Al-Futtaim operates through more than 60 companies and maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. Employing in excess of 20,000 people across the UAE, Bahrain, Kuwait, Qatar, Oman, Egypt, Syria, Pakistan, Singapore and Europe, this approach benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work. The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.

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