Oliver Wyman is a global leader in management consulting. With offices in 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. The firm has more than 7,000 professionals around the world who work with clients to optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman’s thought leadership is evident in our agenda-setting books, white papers, research reports, and articles in the business press. Our clients are the CEOs and executive teams of the top Global 1000 companies.
Oliver Wyman is now looking to recruit a Receptionist to join our UAE office and be part of our IMEA team!
The role will be based out of Dubai office.
Job Overview:
We are seeking a highly organized and professional Receptionist to join the Office Services department. As the first point of contact for our clients and visitors, you will play a crucial role in creating a positive and welcoming atmosphere and ensuring efficient day-to-day office operations. This is a dynamic role that requires exceptional customer service skills and the ability to handle a variety of administrative tasks. Working as part of a Reception team, this role supports one other Receptionist and the Office Services Manager, providing exceptional client service and support. The ideal candidate will have excellent communication skills, a friendly demeanor, and the ability to multitask effectively.
Key Responsibilities:
Front Desk Coordination:
Greet clients and visitors with a professional demeanor and direct them to the appropriate person or department.
Manage and maintain a tidy and organized reception area to create a positive first impression.
Answer, screen, and forward incoming calls, messages, and inquiries promptly and professionally.
Work in collaboration with the reception team, to ensure seamless transition of tasks throughout the working week.
Client Service:
Ensure exceptional client service by addressing inquiries, providing information, and assisting with appointments or meetings.
Act as a liaison between clients and relevant staff members, ensuring smooth communication and addressing client concerns.
Administrative Support:
Assist with administrative tasks, including scheduling appointments, managing calendars, and organizing meetings.
Prepare and distribute internal and external communications, ensuring accuracy and professionalism in all written and spoken interactions.
Coordinate business card requests with supplier.
Manage administration of AMEX Corporate Credit Cards.
Invoice processing – raising requisitions/PO with vendor management.
Serve as point of contact for escalating employee issues with BCD Travel.
Follow up on and send out the monthly BCD travel report to staff.
Manage the Office Services onboarding/offboarding process.
Handle office directory management and distribution.
Liaise with the Facilities team for maintenance issues.
Problem Solving and Creativity:
Display proactive thinking and creative problem-solving skills to efficiently handle unexpected situations and find innovative solutions.
Reliability and Punctuality:
Maintain a consistent and reliable work schedule, adhering to all assigned shifts and demonstrating punctuality and dependability
IT Support:
Issue guest Wi-Fi access.
Act as first point of contact to troubleshoot basic IT issues for visitors and employees.
Assist with basic ZOOM troubleshooting and audio-visual conference room setup.
Escalate any IT issues to MMC Tech team.
Working closely with the IT department to ensure seamless services across offices.
Office Access:
Monitor and control access to the office premises, ensuring the safety and security of the workplace.
Use software to issue and manage access cards for employees.
Distribute, track and manage access cards for employees.
Ensure security protocols are followed for entry and exit procedures.
Maintain accurate records of visitors.
Manage parking card distribution and parking policy briefings.
Meeting Room Booking:
Manage meeting room booking process.
Manage calendar for meeting room bookings, ensuring bookings are made using most efficient use of space.
Coordinate catering requirements for bookings.
Work closely with Facilities team to ensure set up of meeting rooms is accurate and on time.
Courier:
Manage courier accounts.
Ensure timely payment of courier invoices.
Receive daily mail/deliveries.
Create AWBs and coordinate pick up of business-related shipments.
Soft Skills:
Attention to detail.
Flexible and goal oriented.
Proficient in written and spoken English, with impeccable grammar and communication skills.
Excellent organizational and multitasking abilities, with attention to detail and accuracy.
Strong interpersonal skills and a professional, friendly demeanor.
Excellent communication and teaming.
Ability to work independently and collaboratively within a team environment.
Technical Skills:
Strong proficiency in Word, PowerPoint, Excel, and Outlook.
Knowledge of video conferencing is a plus.
Knowledge of smart office solution is a plus.
Knowledge of iProcurement or similar payment platform.
Experience Required:
Minimum 3 years' experience in a corporate Reception position.
Experience in financial services, management consultancy, or professional services is a plus.
Why join us at Oliver Wyman?
At Oliver Wyman, we lead with heart - we love what we do and have fun while we do it! We also strive for breakthroughs by questioning, seeking diverse perspectives, and finding powerful and sustainable solutions. If you share these values and want to work as one and own our impact at the same time, be brave and achieve the amazing with us!
Oliver Wyman is a wholly owned subsidiary of Marsh & McLennan Companies [NYSE: MMC]. For more information, visit www.oliverwyman.com. Follow Oliver Wyman on Twitter @OliverWyman.
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