Receptionist-Customer Service Front Desk - HR & Admin Dubai| Financial Services| Orient Insurance PJ

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Job description

The Receptionist will be the first point of contact for visitors and clients, ensuring a professional and welcoming experience. This role involves handling incoming calls, directing inquiries to the appropriate departments, and performing administrative duties to support office operations.

What you will do

• Greet and assist all visitors and clients with professionalism, courtesy, and prompt guidance
• Operate and manage the telephone switchboard efficiently to handle internal and external communications
• Direct incoming calls to the relevant departments or personnel as needed
• Maintain records of missed calls and provide regular reports on response follow-ups
• Manage office correspondence, including sending birthday and anniversary emails to employees
• Ensure the reception area is well-maintained, organized, and presentable at all times
• Support administrative tasks as required by the HR or Administration team

Required skills to be successful:

• Excellent verbal and written communication skills in English
• Proficient in MS Office (Word, Excel, Outlook).
• Proactive and self-motivated
• Time management
• Strong interpersonal skills and a customer-oriented approach.

What equips you for the role:

• High school diploma or equivalent; additional certification in Office Administration is a plus
• Proven experience as a receptionist or in a similar customer service role
• Professional appearance and demeanor
• Ability to multitask, prioritize tasks, and work in a fast-paced environment

About Orient Insurance PJSC:

Orient Insurance Company commenced operations in 1982 as a part of the reputed Al-Futtaim Group and has since recorded a progressively steady growth. The Company is counted among the leaders in the UAE insurance market. Orient Insurance Company has a paid-up capital of AED 500 Million which is the highest in the insurance industry in UAE. With head office in Dubai, the company serves its clientele through an extensive branch network in Jebel Ali, Abu Dhabi, Al Ain, Sharjah and Ras Al Khaimah in UAE, Muscat in Sultanate of Oman and Bahrain.