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Receptionist-Customer Service Front Desk - HR & Admin Dubai| Financial Services

Today 2025/05/18
Full Time Employee
500 Employees or more · Retail & Wholesale

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Job Description

Job description

The Receptionist will be the first point of contact for visitors and clients, ensuring a professional and welcoming experience. This role involves handling incoming calls, directing inquiries to the appropriate departments, and performing administrative duties to support office operations.

 

What you will do

  • Greet and assist all visitors and clients with professionalism, courtesy, and prompt guidance
  • Operate and manage the telephone switchboard efficiently to handle internal and external communications
  • Direct incoming calls to the relevant departments or personnel as needed
  • Maintain records of missed calls and provide regular reports on response follow-ups
  • Manage office correspondence, including sending birthday and anniversary emails to employees
  • Ensure the reception area is well-maintained, organized, and presentable at all times
  • Support administrative tasks as required by the HR or Administration team

 

Skills

Required skills to be successful:

  • Excellent verbal and written communication skills in English
  • Proficient in MS Office (Word, Excel, Outlook).
  • Proactive and self-motivated
  • Time management
  • Strong interpersonal skills and a customer-oriented approach.

 

What equips you for the role:

  • High school diploma or equivalent; additional certification in Office Administration is a plus
  • Proven experience as a receptionist or in a similar customer service role
  • Professional appearance and demeanor
  • Ability to multitask, prioritize tasks, and work in a fast-paced environment


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Al Futtaim Group logo
Al Futtaim Group
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Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates. Structured into six divisions; automotive, retail, electronics, engineering and technology, real estate, financial services and general services, Al-Futtaim operates through more than 60 companies and maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. Employing in excess of 20,000 people across the UAE, Bahrain, Kuwait, Qatar, Oman, Egypt, Syria, Pakistan, Singapore and Europe, this approach benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work. The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.

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