Receptionist (Aesthetics Clinic)

Job Title: Receptionist (Aesthetics Clinic)

Location: Dubai, UAE

Job Type: Full-Time

Reports to: Clinic Manager

We are seeking a professional, friendly, and organized Receptionist to join our Aesthetics Clinic in Dubai. As the first point of contact for our patients, you will play a crucial role in ensuring a welcoming and seamless experience from the moment they walk in. The ideal candidate will have excellent communication skills, a keen attention to detail, and a passion for customer service in a healthcare or aesthetics setting.

• Front Desk Management:
  

  
  
  • Greet and welcome patients as they arrive at the clinic, creating a warm and inviting atmosphere.
    
  • Manage the clinic’s front desk, ensuring it is organized, tidy, and presentable always.
    
  • Answer and direct phone calls, emails, and inquiries, providing information about clinic services and booking appointments.
    

• Appointment Scheduling:
  

  
  
  • Schedule and confirm patient appointments using the clinic’s booking system.
    
  • Coordinate with clinical staff to ensure smooth patient flow and minimize waiting times.
    
  • Remind patients of upcoming appointments and manage any changes or cancelations.
    

• Patient Check-In and Check-Out:
  

  
  
  • Assist patients with the check-in process, including verifying personal and medical information, and updating records as needed.
    
  • Process payments for services, issue receipts, and handle any billing inquiries.
    
  • Provide patients with post-appointment instructions and schedule follow-up visits if necessary.
    

• Administrative Support:
  

  
  
  • Maintain and update patient records, ensuring all information is accurate and confidential.
    
  • Assist with administrative tasks such as filing, data entry, and managing correspondence.
    
  • Handle deliveries, mail, and other front desk logistics.
    

• Customer Service:
  

  
  
  • Address patient inquiries and concerns with professionalism and empathy.
    
  • Provide information on the clinic’s services, promotions, and packages.
    
  • Assist in resolving any issues or complaints, escalating them to the Clinic Manager when necessary.
    

• Compliance and Protocol:
  

  
  
  • Ensure all front desk operations adhere to clinic policies, procedures, and local regulations.
    
  • Uphold the clinic’s standards for patient confidentiality and data protection.
    
  • Participate in staff meetings and training sessions to stay updated on clinic procedures and services.
    

• Education:
  

  
  
  • High school diploma or equivalent required.
    
  • Additional training or certification in customer service or office administration is a plus.
    

• Experience:
  

  
  
  • Minimum of 1-2 years of experience as a receptionist, preferably in a healthcare, medical, or aesthetics environment.
    
  • Familiarity with appointment scheduling software and electronic medical records (EMR) systems is preferred.
    

• Skills and Attributes:
  

  
  
  • Strong communication and interpersonal skills, with a focus on customer service.
    
  • Proficient in using office software, including Microsoft Office Suite (Word, Excel, Outlook).
    
  • Ability to multitask and handle a fast-paced environment with professionalism.
    
  • Well-organized, detail-oriented, and proactive in problem-solving.
    
  • Fluent in English; proficiency in Arabic or other languages is an advantage.
    

• Competitive salary and benefits package.
  
• Opportunity for career growth and development within the clinic.
  
• Health insurance and other benefits as per UAE labor laws.
  
• A positive and supportive work environment in a prestigious aesthetics clinic.
  

Application Process: Interested candidates are encouraged to apply by submitting their resume and a cover letter to abhishek@talentshark.ae