Supervises reception area for proper flow & operations. Organize reception area to fulfill principal standards & requirements Monitor service advisors' performance to meet set targets & objectives by Service Manager. Trains service advisors to apply customer care steps advised by Company & Principal. Suggests ideas & plans to enhance customer satisfaction level. Prepares & submits reports required by Service Manager taking into consideration deadlines. Follow & solve customers' complaints escalated by service advisors. Requirements Diploma Degree in IT/BA or any equivalent majority. 5 years experience in Auto- Body shops in UAE Excellent communication skills in English & Arabic Smart appearance High managing skills to drive employees’ engagement & motivation. Ability to work under pressure and handle multiple tasks. Excellent relationship Management with Insurance Co / B2B & Customers. Valid UAE Driving license Benefits Paid Annual Leave Medical Insurance Travel Ticket Family Status T&C applied as per group policy