Job Description
Role: Customer Service Senior Officer
Location: Abu Dhabi
Role Purpose:
Deliver Excellent customer service in accordance with agreed standards
Key Accountabilities of the role
- Responsible to close customer complaints and ensure that customer is satisfied with the service provided
- Ensure TAT is adhered to and where possible exceed customer expectations
- Ensure customer is constantly informed on status of his/her query.
- Co-ordinate and liaise with other departments in a professional manner
- Deliver right levels of service skills support & coach other colleagues
- Participate in regular review and development meeting with key stakeholders
- Ensure compliance with bank policies
Specialist Skills / Technical Knowledge Required for this role:
- Customer service skills in order to resolve customer complaints
- Display flexibility in dealing with clients and other team members
- Good problem-solving skills
- Excellent communication skills
- Excellent Decision-making skills
- 2 years' experience
