Quality Manager

Founded in 1917, John Crane is a global leader in the design, manufacturing, and engineering of mission critical flow control solutions for increased efficiency, emission reductions and energy transformation. Our products include mechanical seals and systems, couplings, bearings, filtration systems and predictive digital monitoring technologies. John Crane customer service is accessed through a global network of more than 200 global sites in over 50 countries employing more than 6,000 employees worldwide. We partner with our customers and help them meet the latest environmental standards and keep their operations safe and controlled.

John Crane is part of  Smiths Group, For over 170 years, Smiths has been improving our world through smarter engineering. Our technology benefits millions of people every day – making travel safer, supporting sustainable energy transition, efficiently heating, cooling our homes, and helping our world stay connected.

Connect with us on LinkedIn:  John Crane: LinkedIn

Responsibilities:

• Prioritize and manage Quality department activities and workload to support the strategic goals of the company.
• Collaborate with senior leadership to align process improvement efforts with organizational goals and objectives, ensuring strategic alignment and driving continuous improvement culture throughout the company.
• Manage the ISO 9001:2015 certification process (coordinate with HSE functions in case of integrated system
• Manage the Quality Management Systems (QMS) and MEA Regional Product certifications
• Oversee external and internal audits.
• Lead and motivate local quality teams to develop metrics and scorecard to guide improvement efforts.
• Review and action customer incidents and inquiries.
• Lead corrective action process to ensure that identified causes are adequately addressed.
• Lead problem solving and root cause identification efforts.
• Lead new product qualifications for both product performance and manufacturability.
• Lead continuous improvement teams using Lean and Six Sigma tools using the following tools: Value Stream Mapping, Cpk/Ppk, GR&R, SPC, Control Plans, Sampling Plans, Kaizen, 5S, Statistical Analysis, SMED, 5 why’s, Root Cause analysis, VOC, QFD, Error Proofing, Robust Design, FMEA, Cause and Effect Diagrams, Pareto Analysis, etc.
• Work with Customer Operations and Service sites to identify and document incidents and non-compliance findings. Assisting and managing the activities of the Quality Managers/Site leaders to create corrective action plans to manage non-compliances to closure.
• Support local Supplier Qualification and issue resolution
• Provide tactical strategic support at a Customer Operations and Service Site level.
• Coach and council employees on performance deficiencies and document as required.
• Support the development of the quality management system to manage government/nuclear programs.
• Support the development of the quality management system to manage regulatory compliance.
• Additional duties as assigned.
• Quality activities at the Customer Operations and Service sites
• Maintain and improve the QMS and Product certifications (where applicable)
• Site projects
• Internal/External customer complaint management
• Lead and guide direct reports
• MEA Quality Management system and function projects, in collaboration with the local teams.
• Timely and effectively completion of the assigned activities.
• Spread Quality Culture in collaboration with the rest of the Quality team.

Skills and Experience:

• Bachelors in Engineering (Industrial, Mechanical, or Manufacturing Preferred)
• 10+ years’ experience in Quality in a regional Role
• Proven record of accomplishments in a similar role.
• Excellent administration, communication and organizational skills
• Knowledge and understanding of QMS Processes and ISO 9001.
• Certification as Internal Auditor or Lead Assessor
• Demonstrated Experience in quality management tools, such as: Control Plans, Kaizen, 5S, Statistical Analysis, Root Cause analysis tools, Corrective Action Systems, FMEA, IPPAP and Cause and Effect Diagrams preferred.
• Demonstrated Experience in data visualization in Microsoft Excel and/or other data visualization tools such as Power BI.
• Demonstrated ability to persistently pursue and achieve results. Uses data / analytics to proactively monitor and review plans to hit or exceed targets and drives continuous improvement.
• Knowledgeable and demonstrated experience in understanding of technically complex problems.
• Must be able to communicate with all levels of management.
• Must be detailed oriented and a team player.
• Ability to read and interpret drawings.
• Ability to motivate production/quality performance.
• Must be flexible in work duties and schedule.
• Strong knowledge of quality management principles and best practices.
• Experience in Oil & Gas companies would be a plus
• Experience in Multinational environment would be a plus;
• Lead Auditor qualification according to ISO 19011 would be a plus;
• Lean and Six Sigma Black Belt Certification would be a plus;
• Some Experience as a trainer;
• Some operating experience with SAP;
• Fluent in English, Speaking in Arabic would be a plus.
• Proactive.

Diversity & Inclusion:

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will John Crane, Smiths Group nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers – John Crane)