Job Description
About Washmen
Established in 2015, Washmen is your go-to app for outsourcing your dry cleaning and laundry. An award-winning pioneer in its industry, Washmen is well recognized for its quality, consistency and convenience. Washmen’s mission is to replace your washing and drying machine using state of the art technology and user-friendly app. The service is aimed at people who lead busy lives and need quick solutions for tasks that consume big chunks of their day.
Washmen operates in Dubai & Abu Dhabi and caters to more than 60,000 users. Washmen’s offices in Dubai, Beirut & Istanbul are home to a steadily growing team of young professionals.
Key Responsibility:
Quality Inspection: Perform thorough inspections of shoes and bags that have undergone cleaning and restoration services, ensuring they meet quality standards for cleanliness, appearance, and craftsmanship.
Process Compliance: Ensure that all cleaning and restoration processes adhere to Washmen guidelines and industry best practices.
Defect Identification and Reporting: Identify defects or inconsistencies in the cleaning and restoration processes, report them to the team, and collaborate on corrective actions.
Customer Satisfaction: Act as the point of contact for any client concerns regarding the quality of restored or cleaned items, ensuring timely resolutions.
Training and Development: Train and guide cleaning and restoration technicians on quality control procedures and maintain a focus on improving service standards.
Documenting Results: Keep detailed records of inspections and quality checks, highlighting any patterns or recurring issues that need to be addressed in the production process.
Continuous Improvement: Recommend process improvements to enhance the efficiency and quality of services provided.
Feedback Implementation: Collect feedback from customers and team members to refine and enhance the quality control processes, ensuring a high-quality customer experience.
Key Requirement:
Experience: Minimum of 2 years of experience in a quality control role, preferably within the shoe and bag cleaning/restoration industry or a related field.
Attention to Detail: Excellent ability to spot imperfections, defects, and areas for improvement in restored and cleaned items.
Technical Knowledge: In-depth understanding of shoe and bag cleaning, restoration techniques, and industry standards.
Communication skills: Strong verbal and written communication skills to interact with clients, team members, and management.
Problem Solving: Strong analytical skills with the ability to identify issues and find practical solutions quickly.
Organizational Skills: Ability to prioritize tasks, manage time effectively, and meet deadlines in a fast-paced environment.
Team Collaboration: Proven ability to work well with a team, training and motivating colleagues to maintain high standards.
Customer Focused: A passion for delivering top-notch service and ensuring customer satisfaction.
Job Type: Full-time
Work Location: Jabal Ali
