Property Manager (High-Rise Buildings)

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Requirements:    

- The ideal candidate must have 10 years of Property Management experience

- 5 years as a minimum experience of managing high rise operational commercial / residential / mixed-use buildings in the UAE

- Must hold relevant Masters / Post Graduate degrees and or accreditations.

- The candidate should have a working knowledge of building operations, property, and asset management, FMMA - managing facilities management service providers, transitions management, functionality of property management systems and interfacing with clients, stakeholders, and tenants.

Job Description:    

- Representing and heading the onsite PM team. This will involve leading and overseeing the quality assurance and quality control of the day-to-day property and asset management services, operations, transitions management (which involves taking a building from construction to operations), of the property in accordance with industry best practices.

- The candidate shall be able to confidently oversee the provision of OPEX and CAPEX budgeting requirements, overview financial forecasts and P&L’s; prepare and submit weekly, monthly, quarterly, and annual reports to the clients; the preparation of governance documents, property operations plan, guidelines, property regulations/rules, policies and procedures, procurement request for approvals, etc.

- The candidate shall be knowledgeable and confident enough to lead a team and liaise with clients, tenants and contractors, exercising good negotiation skills with experienced professionals in multi-national organizations.

- Ensure the TFM service providers adhere to their KPI and SLA requirements; and abide to any relevant authorities, all laws, decrees, local municipality codes of practice and legislation of the UAE and specifically in the Emirate of Dubai. 

- The candidate will be responsible for the maintenance and accuracy of the property management systems (CRM/BMS/CAFM/BIM) and ensure that the TFM service providers are keeping systems up to date and that they receive training and advice on using the system.

- The candidate will be responsible for liaising and advising the Clients on changes to local law and legislation that may affect the operations of the property and seek approval and direction on implementing / cascading directives that will affect the day-to-day operations of the site. 

- The candidate will have a close working relationship with the Clients, Facility Manager, TFM service provider, Leasing Agents, Stakeholders, and other interested parties to ensure strong communication and teamwork/synergy between the various departments. 

- The candidate will be responsible for reviewing of the client’s contract with the TFM service providers, ensuring the proficient delivery of the scope of works and specification of services detailed within them, so that all activities that are required are in place to operate the property efficiently and effectively. 

- The candidate will facilitate and undertake generic property and asset management services of the property, which includes but is not limited to the following:

• a) HSE Requirements and Building Inspections (including permits, method statements 
•      for works, HSE Tenant representation & communication, fire drill planning and 
•      fit-out supervision, etc.)
• b)    Policies and Procedures 
• c)     New Leases & Lease Renewals and Variations
• d)     Tenant Database Management (contacts / documents / correspondence 
• e)     Management of the site-based team, TFM service providers, Front of House, Stakeholders, etc. 
• f)     Document Control  
• g)    FM Strategy / Management and Verification of the PPM Maintenance (Inc.
•      specialist maintenance and communication where necessary to tenants 
• h)     Cleaning (internal and external schedules and operational plans and any 
•      necessary communications to tenants)
• i)     Security Management Plan (SMP) (in coordination with the security 
•      service provider. This should include SOP’s as well as Emergency 
•      Evacuation Planning for various incidents including fire, bomb, 
•      terrorism. The SMP will also cover access control / CCTV / Control 
•      Room monitoring / roaming inspections, carpark management etc.)
• j)     Parking Management and Allocation 
• k)     Waste Collection Strategy
• l)     Office Deliveries
• m)     Front of House Service and Delivery  
• n)    Post Room 
• o)     Food Deliveries 
• p)     Management of the Business Centre, Auditorium, Gym and Cafeteria 
• q)      Business Continuity 
• r)      Invoicing (for rental, service charge, late fees, returned cheques etc.)
• s)     Collections (for rent / service charge and receipting)
• t)     Payments for Invoiced OPEX
• u)     Procurement Strategy for OPEX and CAPEX
• v)     Financial Reporting (monthly / annually) 
• w)     Preparations for Special Occasions – Ramadan/National Day/Christmas, etc. 
• x)     Cyclical Reporting (input and compilation of information regarding property management / leasing / finance / HSE and legislative requirements / risks /facility management / energy management / tenant fit out 
• z)     Fees and violations to be applied to tenants in the Property
• The candidate via a traffic light system shall itemise all Property HSE issues including but not limited to access / egress / pedestrian access to the property and carpark / evacuation routes/ safe lines of site / turning points / common area furniture and seating /  power outlets / fixtures and fittings / staircases / material specification / alarm systems / emergency lighting systems / lift operations / non slip surfaces / glazing issues / handrails / access control / emergency equipment / incident and accident report actions etc.; and use best endeavors to follow up and resolve all issues. 

The candidate will pre-qualify and evaluate contractors or vendors to contract directly with the client for the maintenance and security of the Property. The candidate shall prepare the information required to tender which includes but is not limited to scope, specifications, service level agreements, key performance indicators etc.; but the commercial Request for Proposal (RFP) process shall be run through the Clients Central Procurement Department. 
The candidate will administer all third-party contracts and supervise the performance of all service providers, certify all payments for goods, services, plant, and equipment supplied for the benefit of the Property including Value Added Tax (VAT), other municipal rates and taxes (if any) and all utilities.
The candidate will have entitlement to sanction all payments for operational expenditure whether through repetitive contracts or one-off costs as long payments are: -

a)     within budget allocation of an approved annual budget 

b)     attained in accordance with the procurement strategy

The candidate will perform all functions and responsibilities which may not be expressly mentioned in the Clients contract, but that are necessary for the proper performance of services and the carrying out of activities for the effective and efficient management of the property in accordance with good industry protocols and any applicable best international standards and codes of practice

Skills Required:    
Masters / Post Graduate degrees and or relevant accreditations 
Operationally astute and proficient 
Transitions management experience
Experience working directly for and on behalf of a Landlord or Client   
Microsoft Word / Excel / PowerPoint
Fluent English verbal and written
Excellent telecommunication and customer service
Experience of using property management CRM systems
Man management 
 

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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