Job Description
About PSA BDP:
PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide.
We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community.
We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization.
PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals.
Responsibilities:
- Order processing management
- Planning / Booking / Transportation of orders
- Coordination/follow up of the shipment
- Follow up with Operations team for Customs processing (export/import)
- Documentation/administration/invoicing / filing
- Feedback to the customer (internal and external reporting of the shipments to the customer) by various means (mail, phone, EDI)
- Operational troubleshooting
- Non-conformance reporting in accordance with the KPI’s.
- Adherence of approved subcontractors in accordance with agreed rates
- End to end processing of shipments.
- Punctual and flawless order handling and documentation
- Provide exceptional customer service by addressing client inquiries, resolving complaints, and ensuring customer satisfaction.
Qualifications / Experience:
- +3 years of detailed experience of logistics and project forwarding operations/regulations and documentation
- Preferable a professional degree by a licensed educational institution specialized in logistics and forwarding.
- Computer literacy with Microsoft Software applications and /or other market leading software applications.
