Job Description
Job Summary: We are seeking an experienced Project
Manager to lead the migration of our telephony infrastructure from CISCO IPT
(Internet Protocol Telephony) systems to Microsoft Teams Telephony. The ideal
candidate will have a strong background in project management and telephony
systems, with understanding on IVR, call recoding tech stack and security.
Additional preference will be given to candidates who have had hands-on
experience in deploying and managing Microsoft Teams Voice solutions.
Specifically within the UAE.
Key Responsibilities:
- Project Planning and Execution: Develop and manage project plans, timelines, and budgets for the migration project.
- Stakeholder Management: Collaborate with internal stakeholders, including IT, operations, and end-users, to ensure smooth transition and minimal disruption.
- Technical Oversight: Oversee the technical aspects of the migration, ensuring compatibility and integration with existing systems.
- Risk Management: Identify potential risks and develop mitigation strategies to address them.
- Training and Support: Coordinate training sessions for end-users and provide ongoing support during and after the migration.
- Vendor Coordination: Work closely with vendors and service providers to ensure timely delivery and implementation of required services and equipment.
- Documentation: Maintain comprehensive project documentation, including plans, progress reports, and post-migration evaluations.
Qualifications:
- Education: Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Experience: Minimum of 5 years of project management experience, with at least 2 years in telephony or IT infrastructure projects.
- Certifications: PMP, PRINCE2, or similar project management certification preferred.
Key
technical competencies should include:
- Direct Routing and SBC Configuration: Expertise in configuring Direct Routing with Session Border Controllers (SBCs) to enable PSTN connectivity.
- Call Management Features: Familiarity with Teams’ call management features, including call queues, auto attendants, and voicemail integration.
- Integration with Existing Systems: Ability to integrate Microsoft Teams
- Network Readiness Assessment: Experience in conducting network assessments to ensure optimal performance of Teams Telephony, including bandwidth requirements and QoS (Quality of Service) configurations.
- User Provisioning and Licensing: Knowledge of user provisioning processes and Microsoft 365 licensing models specific to Teams Telephony.
- Collaboration with Managed Service Providers: Capability to work with UAE service providers offering managed services to ensure seamless implementation and ongoing support.
- Familiarity with SIP (Session Initiation Protocol), call routing, and the Microsoft ecosystem is essential, particularly within the UAE market
- Excellent organizational, multitasking abilities and interpersonal skills.
- Proficiency Strong communication in project management software and tools.
- UAE Experience: Hands-on experience managing telephony migration projects in the UAE.
Preferred
Qualifications:
- Experience with large-scale telephony migrations. (If possible CISCO to Teams, in UAE)
- Familiarity with Microsoft Teams Voice and related technologies.
- Ability to work in a fast-paced, dynamic environment.
