Job Summary:
Emerson MSOL Lifecycle Services provides customers with the expertise, technology and processes that can help our customers to operate safely, improve system/ products reliability and optimize process capabilities. Our field services keep customer plants/ systems and products operating safely, consistently, and economically!
In this Role, Your Responsibilities Will Be:
Contracts:
- Collaborate with the client's service team on the accurate contract booking.
- Maintain contract copies and supporting documents on the SharePoint.
- Maintain contracts spreadsheet with all details. Update booking, sales and cost data from Finance every month.
- Maintain invoicing records.
- Publish the Power BI dashboard each month. Responsibility includes updating the Power BI to modify or include any visualization for better monitoring and control.
- Finalise the sales budget for the contracts in discussion with the Contract Manager, Service Manager and BDM. Ensure that the sales forecast on the contract’s spreadsheet is aligned with the Service tracker.
- Collaborate with various team members to drive sales accuracy.
- Prepare a spreadsheet for the care review actions to drive customer satisfaction and grow revenue.
- Cooperate with regional team to identify low-performing contracts to drive growth.
- Issue performance report at the end of each quarter.
Upgrades:
- Review the upgrade order and ensure PO for the site services is in place.
- Arrange a handover with the Business Development team to align on the scope and costing sheet.
- Prepare financials from the quote stage costing sheet to arrive at as-sold GP.
- Work with COE to get PM assigned to the order and arrange a kick-off meeting.
- Line up SME support on the upgrade job with regular review for execution within the budgeted hours.
- Ensure regular progress review meetings and monthly progress reports are issued on time.
- Have a fortnightly call to review the progress on all upgrade orders.
- Liaise with the team to make sure the third-party vendors deliver on time.
- Submit sales forecast based on the costing sheet and inputs provided.
- Assist in all the administrative support required to own the FAT.
- Coordinate with the customer for shipment clearance in liaison with the logistics team.
- Monthly review and control on the cost booked to the project. Update the project financials and update the EAC if applicable.
- Issue invoice to the customer as per agreed achievement.
- Arrange handover meeting to Service team for a smooth transition from COE to MEA.
- Arrange an alignment call with the customer for execution plan.
- Monthly meeting with BDM to reflect the lessons learnt from the ongoing/completed projects.
Who You Are?
- Good proven understanding of Power BI.
- Have a basic knowledge of Emerson MSOL products (application, service & operation)
- Proficient in Commercial contracts administration and leading customer service operations
- Must be proficient in the English language
For This Role, You Will Need:
2-4 years’ experience in Customer Services Roles and Bachelor’s degree or equivalent experience in science or engineering.
Preferred Qualifications that Set You Apart:
You are Business Analytics skills.
You have Strong digital literacy (MS Office and other engineering software).
You demonstrate knowledge of C&I theory, operation & maintenance of measurement products and basic awareness of Petroleum Measurement Standards.
Our Offer to You!
We recognize the importance of employee wellbeing and know that to do your best you have flexible, competitive benefit plans to meet you and your family’s physical, mental, financial, and social needs. We provide, a variety of medical insurance plans, Employee Assistance Program, tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
At Emerson, we are committed to encouraging a culture where every employee is valued and respected for their outstanding experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that encourage innovation and brings the best solutions to our customers.
The philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity, & Inclusion at Emerson.
Our training programs and initiatives focus on end-to end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship, and coaching, project management, and on-the-job training
Adhere to Health, Safety & Environment policies as laid by the organization
