Amazon MENA Operations team is looking for a Program Manager with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional projects and programs related to linehaul. This role requires scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential.
Key job responsibilities
- Manage new and existing programs, successfully delivering difficult projects and goals across multiple organizations related to Linehaul.
- Work directly with key internal stakeholders, customers, and partner teams to craft and deliver scalable solutions to ensure compliance and linehaul optimization.
- Partner with other program managers to secure resources, scope efforts, set project priorities and milestones and drive delivery.
- Own program communication, accelerating progress by driving crisp and timely decisions, clearing blockers (e.g., path to green), escalating as appropriate.
- Influence design and development of strategic processes.
- Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects and using this data to drive/influence business decisions
- Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers.
- Manage post-launch support plans (e.g., Audit mechanism, issue/ticket management, etc.) and look for opportunities to improve program quality and operational excellence.
We are open to hiring candidates to work out of one of the following locations:
Dubai, ARE
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field