Production Support

System Maintenance and Monitoring:

• Monitor System Performance: Continuously monitor the performance of SCM and trade finance systems to ensure they operate efficiently and without interruption.
  
• Regular Maintenance: Perform regular maintenance tasks, including system updates, patches, and backups.
  
• Incident Management: Quickly respond to and resolve system issues, minimizing downtime and operational impact.
  
• Troubleshooting and Problem Resolution:
  
• Identify Issues: Detect and diagnose issues within SCM and trade finance systems.
  
• Root Cause Analysis: Conduct thorough root cause analysis to understand the origins of system problems.
  
• Implement Fixes: Develop and deploy solutions to resolve issues and prevent recurrence.
  
• System Enhancements and Optimization:
  
• Upgrade Systems: Plan and execute system upgrades to improve functionality and performance.
  
• Process Improvement: Identify opportunities for process improvements and implement changes to optimize operations.
  
• Performance Tuning: Fine-tune system configurations to enhance performance and reliability.
  
• User Support and Training:
  
• User Assistance: Provide technical support to end-users, helping them troubleshoot issues and understand system features.
  
• Training: Conduct training sessions for new users and provide ongoing support for existing users.
  
• Collaboration and Communication:
  
• Cross-Functional Collaboration: Work closely with procurement, logistics, trade finance, and IT departments to ensure integrated operations.
  
• Vendor Coordination: Liaise with software vendors and external service providers for issue resolution and system enhancements.
  
• Reporting: Prepare and present reports on system performance, issues, and resolutions to management.
  
• Documentation:
  
• Maintain Documentation: Create and maintain comprehensive documentation of system processes, configurations, and troubleshooting guides.
  
• Incident Logs: Keep detailed logs of incidents, resolutions, and changes for reference and compliance purposes.
  
• Compliance and Security:
  
• Regulatory Compliance: Ensure systems comply with industry regulations and standards related to banking and trade finance.
  
• Security Measures: Implement and monitor security protocols to protect sensitive financial and trade data.
  
• Project Involvement:
  
• Project Participation: Participate in projects related to SCM and trade finance system implementations, upgrades, and enhancements.
  
• Requirements Gathering: Assist in gathering and defining technical requirements for new system features or modules.
  
• Testing: Conduct testing of new features, patches, and system upgrades to ensure they meet requirements and do not introduce new issues.
  
• Data Management:
  
• Ensure Data Accuracy: Ensure the accuracy and integrity of supply chain and trade finance data within the systems.
  
• Data Analysis: Analyze data to identify trends, anomalies, and opportunities for operational improvements.
  
• Customer Focus:
  
• Customer Support: Act as a liaison between the bank and its customers to ensure that trade finance operations meet customer needs and expectations.
  
• Feedback Loop: Collect and act on feedback from users to continually improve SCM and trade finance systems and processes