Principal UX Researcher

As a Principal UX Researcher at Deriv’s Dubai office, you’ll be at the forefront of understanding our users across the globe in one of the world’s most exciting cities. Our contemporary workspace, located in Dubai’s thriving business district, is a centre for creativity and collaboration where you’ll work alongside a diverse team of designers, product managers, and engineers from around the globe.

Your challenges and mission

• Be the voice of our users. You’re the bridge between Deriv and the people we serve, ensuring their needs and experiences are at the heart of everything we do.

  
  

• Champion user-centricity. You’ll build strategic research plans that uncover deep insights, guiding our decision-making and shaping the future of our products.

  
  

• Empower and inspire your team. You’ll mentor and guide fellow researchers, fostering a collaborative environment where everyone thrives.

  
  

• Forge strong partnerships. You’ll collaborate seamlessly with cross-functional teams, ensuring research aligns with business goals and drives meaningful impact.

  
  

• Bring our users to life. You’ll create detailed personas and customer journey maps that paint a vivid picture of our audience, informing product development and fostering empathy.

  
  

• Be a relentless advocate for user experience. You’ll champion human-centred design and customer-centric practices throughout the organisation, ensuring our products are both intuitive and delightful.

  
  

• Juggle multiple projects with ease. You’ll oversee high-impact research initiatives, ensuring they stay on track and deliver actionable insights.

  
  

• Build a knowledge hub. You’ll create and maintain a centralised research repository, making insights accessible and empowering data-driven decision-making.

  
  

• Tell compelling stories with data. You’ll present research findings to stakeholders, translating complex data into clear narratives and actionable recommendations.

  
  

• Measure your impact. You’ll define and track KPIs that demonstrate the value of research, showcasing how your work drives product and business success.

  
  

• Minimum of 8 years of experience in UX research, preferably in a senior role
• Proven experience in leading and managing complex research projects
• Strong mentoring skills
• Excellent collaboration and teamwork skills, with experience working in a global team environment
• Hands-on experience with various research methodologies, including qualitative approaches (in-depth interviews, ethnographic studies, usability testing, diary studies, contextual inquiries, focus groups) and quantitative approaches (surveys and questionnaires, A/B testing, analytics and data mining, longitudinal studies, experimental and quasi-experimental designs, statistical modelling)
• Advanced skills in quantitative analysis and data visualisation tools (e.g., SPSS, R, Tableau)
• Experience with BigQuery and thorough knowledge of SQL
• Familiarity with UX research tools (e.g., UserTesting, Lyssna, Hotjar)
• Strategic and analytical thinking
• Ability to focus on details while considering the wider strategic context
• Strategic thinker with a strong ability to translate research findings into actionable business insights
• Excellent communication and storytelling abilities, with the ability to influence and present the value of research to stakeholders at all levels
• Understanding of and experience with audience-based communication
• Excellent written and verbal English communication skills

Good to have:

• Proficiency in languages other than English (e.g. Arabic, Hindi, Urdu, French, Spanish, or Portuguese)

  
  

• Expertise in accessibility standards and inclusive design principles

  
  

• Background in psychology, anthropology, or a related field

  
  

• Experience within the FX, Crypto, Trading, or Banking industry, with a solid understanding of industry-specific challenges and user needs