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About the business area
GBS is a group of highly skilled and talented professionals who form an essential part of ADCB's continued journey of success. With a proud history of commitment, innovation and delivery, GBS constantly strives for excellence whilst ensuring the highest standards of quality and risk awareness. Each and every member of the GBS family plays an integral role in driving ADCB's strategy, growth and digital evolution by working closely with our valued business partners to achieve exceptional customer experience through our outstanding service and support.
We are actively seeking an ambitious professional to join our Group Business Service team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.
In this role, your key responsibilities include:
- Manage design, implementation and technical artefacts for technology lifecycles and within ADCB engineering standards and guardrails to ensure successful achievement of implementation plans. Build and implement standard and repeatable design patterns, components and technology solutions in order to deliver on business objectives, customer needs and ensure security, scalability, reliability and performance. Maintain and share current thinking and trends around technology trends and practices, mentoring and coaching engineers to ensure inclusion of best practice and skills modernization.
- Oversee coordination with external vendors to ensure services are provided as per agreed Service Level Agreements (SLAs) and TATs and remediation plans in place for variances beyond tolerance thresholds. Work closely with solution architects and vendors in order to enhance ADCB capabilities and address technical debt.
- Oversee the day-to-day implementation of technology and digital strategy, roadmaps and prioritised initiatives as agreed with Platforms, Chapters and Tribes, working in cross-functional squads in order to achieve agreed turnaround times (TATs) and implementation plan
- Manage self and team in line with ADCB’s people management policies, procedures, processes and practices to ensure adherence and to maximise own and employee contribution to business performance. Manage the effective achievement of the team’s objectives through setting individual objectives, managing performance, developing the team and providing formal and informal feedback to maximise overall performance, engagement and motivation.
- Implement approved departmental policies, processes and procedures, and ensure employee adherence so that work is carried out to the required standard while delivering the required standards of service to customers and stakeholders.
- Manage and motivate the team to ensure they contribute to, and participate in, the identification and implementation of change initiatives, programmes and projects in line with the Bank’s standards.
- Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank’s required levels of service in all internal and external customer interactions.
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