Presales Engineer
Please wait... Location: Dubai Key Responsibilities
You will work with the sale team drive sales using your technical knowledge, your technical account management skills, sales ability, and a strong customer-first focus. He or she will work closely with our Territory Manager in the Middle East to achieve the desired targets.
• Provide pre-sales technical assistance, product education and demo support for Medical Display Product and Solutions as required and help Barco and Partnersales teams with the preparation of tender documents.
• Offer support to customers on technical related matters and become trusted advisor for all critical accounts and prospective customers.
• Provide QA instruction and connectivity to end users allowing them to take full advantage of our QA Web platform.
• Utilize data metrics in QA platform to engage Barco sales teams, partners, and end users, thereby reviewing their project plans
• Create, manage and execute on support contracts
• Identify potential end users; work with the Barco and Partner sales teams on planning and organizing sales opportunities
• Manage customer relations by soliciting and logging client feedback. Determine the best solution for the client in collaboration with the Product management team
• Identify areas where we can improve customer satisfaction and repeat business, then communicate those issues and possible solutions to upper management.
• Position may require up to 70% travel in region. (MEA)
• Attend, manage and participate in all required shows, meetings and training sessions.
• Be familiar with connectivity including inputs/outputs in relation to our products and be able to troubleshoot with customers as needed.
• Remain up to date on local regulations in the assigned region
Qualifications
• Bachelor degree; Degree in Engineering or Radiography is a plus
• Experience in a consultative selling environment in the Medical Display Technology Industry
• Good understanding of Medical Imaging Display Technology, Solutions and Eco System
• Experience in network confi guration (e.g. VPN setup, fi rewall confi guration, routing) is preferred
• Excellent relationship management, communication and presentation skills
• Familiar with MS Office Suite, particularly Excel and Powerpoint
• Technical curiosity and a natural fl air for technical application
• Knowledge of customer service principles and techniques with the ability to analyze and interpret customer requirements, identify issues and problems, and off erappropriate action plans towards resolution.
• Able to communicate in Arabic (native) and English
• Experience with Salesforce (CRM), Radiology devces or components is a plus
• Experience in a PSE team is a plus
• Experience in cross functional matrix organizations
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