Job Description
About Hantec
Having a global presence and embracing a diverse range of nationalities, our company warmly welcomes you. We take pride in our diversity, cultivating a vibrant working environment, and nurturing continuous growth. Alongside our outstanding leadership, we embrace an open-door policy, fostering a welcoming and trustworthy environment where everyone's input is valued. The opportunities for career advancement are endless, and your unique contributions will enhance our collective strength.
We are a regulated London-based financial brokerage firm, and our global reach extends to 12 countries, with ongoing growth initiatives. Our mission since 1990 has been to deliver an unparalleled trading experience that adheres to fairness and transparency in every aspect; an environment that allows our clients to gain knowledge, evolve, and trade securely.
We are seeking a highly skilled and motivated Customer Service Representative to join our Hantec Trading team in our Dubai office. The ideal candidate will help to streamline and enhance our Customer Service processes and trader support systems.
Job responsibilities
- Customer Experience: Provide prompt and courteous assistance to customers via various channels including phone, email, and live chat. Address customer inquiries, concerns, and requests in a timely and professional manner. Guide customers through the product, troubleshooting and issue resolution.
- Internal Support Liaison: Act as a point of contact for internal support teams in resolving complex issues or reverting to the relevant department.
- Problem Solving: Identify and analyze customer issues to determine the root causes and provide effective solutions. Use critical thinking and problem-solving skills to resolve customer complaints and challenges.
- Product Knowledge: Gain a deep understanding of company products, services, and policies. Stay update on features, updates, and changes to provide accurate information to both customers and internal teams.
Job requirements
- Strong organizational and communication skills.
- Results driven and will work through every avenue to achieve your objectives.
- Process driven and constantly looking at new ways to improve how things are done.
- Strong English Communication: Proficient in articulate and professional English communication, both written and verbal.
- Attention to Detail: Meticulous in ensuring precision and accuracy in all tasks.
- Adaptable Under Pressure: Proven ability to remain flexible and excel in dynamic, high-pressure environments.
- Positive Attitude: Fosters a positive and collaborative atmosphere, contributing to a cohesive team spirit.
- Experience across multiple platforms including Telegram and Discord.
- Portuguese Speaker is must
What We offer in return
- Competitive compensation
- Annual leave - 30 calendar days per annum
- Medical Insurance
- Annual air ticket to your homeland after one year of service
- Inclusion in the annual discretionary bonus pool
- Exceptional team building and corporate celebrations
- Volunteering Time off Program
- Employee of the Quarter Program – with Certification and Prize
- An opportunity to grow and establish a long-term career
