Portfolio Growth Manager

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

We are seeking skilled professionals for the role of SMB Growth & Retention Manager, specifically supporting the Middle East and Africa (MEA) Market. This position entails proactive engagement with emerging and long-tailed SMB merchants in the Middle East and Africa to mitigate churn and identify growth opportunities.

Job Description:

This role is ideal for a professional with experience in SMB account management, growth strategies, and retention programs. The candidate will work closely with cross-functional teams, leveraging data-driven insights to strengthen merchant relationships and drive sustainable revenue.
 

Your day to day

• Merchant acquisition & revenue growth: Analyze the segment to identify high-potential merchants and upsell PayPal solutions
• Merchant Engagement & Retention: Identify and engage at-risk SMB merchants to prevent churn through targeted interventions.
• Growth Opportunities: Expand adoption of key payment products
• Streamline processes to remove friction for SMBs.
• Leverage automation & insights to proactively support merchants.
• Efficient risk & compliance handling:
• Seamless onboarding and process optimisation
• Campaign Execution: Partner with marketing and sales teams to develop scalable engagement programs, incentives, and campaigns that drive activation and reactivation.
• Data-Driven churn prevention initiatives: Leverage internal tools and analytics to track merchant behavior, flagging trends that impact churn and growth.
• Partnerships & Enablement: Collaborate with PSPs, banks, and ecosystem partners to expand SMB access to PayPal’s solutions.
• Merchant Experience Optimization: Gather merchant feedback and work with internal teams to improve the SMB onboarding and payment experience.
• Performance Tracking: Regularly report on key KPIs, including churn rates, reactivation success, and segment revenue growth.

What you need to bring

• Bachelor’s degree (Business, Marketing, Communications, or a related field preferred). MBA degree is preferred.
• 7-10 years’ experience in customer service, sales, growth strategy, or business development, preferably in fintech, payments, or SaaS.
• Analytical Skills: Strong ability to interpret data, identify trends, and make actionable recommendations
• Results-Oriented: Demonstrated ability to meet and exceed performance targets
• Commercial Acumen: Understanding of SMB pain points, customer lifecycle management, and digital payments.
• Proactive Mindset: A self-starter who thrives in a fast-paced environment and is comfortable to work independently and as part of a team
• Communication Skills: Ability to effectively engage and influence SMBs through digital touchpoints (email, webinars, automated campaigns, etc.).
• Regional Knowledge: Familiarity with the MEA market and its SMB ecosystem is a plus.
• Tech-Savvy: Comfortable using Microsoft Office Suite (Word, Excel, PowerPoint), CRM tools (Salesforce preferred), data analytics dashboards, and automation platforms.

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

0

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.