· Own the day-to-day operations including health check and application maintenance
· Monitor confidentiality, integrity and availability of the CA and other PKI components services
· Review audit log files for CA and other PKI components
· Provide technical support to government and private entities during the on boarding process
· Respond to PKI related incidents raised by entities or individuals using Dubai PKI services
· Execute the operational ceremonies (CA certificate management, Root CA CRL update, Cross certification)
· Change the policies and configurations of the CA and the other PKI components according to the approved updates on the applicable CP/CPS
· Test and implement the PKI applications’ updates and patches recommended by the vendors
· Test and implement the Hardware Security Modules (HSM) updates and patches recommended by the vendors
· Troubleshoot incidents and applies required software patches needed
· Engage with the datacenter provider for activities such as change requests
· Monitor the backup process configured for the CA and other components
· Collect the data required for the management reports and produce such reports
· Participate in the specification and delivery of pilot and proof-of-concepts for entities using Dubai PKI services
· Perform regular testing of the PKI disaster recovery and business continuity plan in close coordination with the other PKI operations team
· 2+ years’ experience in PKI operations & administration
· Experience with PKI implementation and certificate lifecycle management solutions.
· Experience with hardware security module (HSM), experience with Safenet HSMs is preferred.
· Experience with hands-on PKI products such as Entrust and Ascertia is a plus
· Experience in monitoring highly critical, security-sensitive environments is a plus
· Knowledge of access management processes and user account life cycles
· Strong documentation skills
· Experience with change management and testing software changes and implementations
· Knowledge and understanding of operating principles, practices, and procedures within an area of business specialty
· Strong track record of understanding and interest in current and emerging technologies demonstrated through training, job experience and/or industry activities
· Strong team player – collaborates well with others to solve problems and actively incorporates input from various sources
· Strong analytical skills – strong problem-solving skills, communicates in a clear and succinct manner and effectively evaluates information/data to make decisions; anticipates obstacles and develops plans to resolve
· Change oriented – actively generates process improvements; supports and drives change, and confronts difficult circumstances in creative ways
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