Pearl Club Server (Front Office) | Waldorf Astoria Dubai Palm Jumeirah
Waldorf Astoria The Palm location Dubai, Dubai, United Arab Emirates category Hotel Full-time HOT0B9NZ Posted: Jan 7th 2025 JOB DESCRIPTION A Pearl Club Server with Waldorf Astoria Hotels & Resorts serves Club Floor guests throughout their stay at the hotel by responding efficiently to their enquiries and advising them of the amenities and benefits offered by the hotel.
As a Pearl Club Server, you will serve executive guests throughout their stay at the hotel by responding efficiently to their enquiries and offering food & beverage services as requested. A Pearl Club Server contributes to the first impressions of our guests and, therefore, must perform the following tasks to the highest standards
Welcome executive guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints Project a professional manner with an emphasis on luxury hotel operations and exceptional Guest’s service. Ensure that the Pear Club Lounge area is clean, organized, and properly stocked with amenities such as snacks, beverages, and other amenities. Check inventory levels of food and beverage items and restock as needed. Arrange furniture and table settings to maintain an inviting atmosphere. Anticipate guests' needs and provide personalized service, such as remembering their preferences for beverages or snacks. Ensure that food and beverage displays are attractive and replenished regularly. Ensure that all guest supplies and amenities are offered and replenished to the required standards. Prepare the Executive Lounge for closure at the end of the day, including cleaning surfaces, tidying furniture, and disposing of any leftover food or beverages. Stay current with all hotel services as well as VIP requests and special events Demonstrate a knowledge of external locations, attractions and landmarks in the vicinity. Ensure compliance with hotel security, fire regulations, all health and safety standard in food handling and services. Serve your role and team in an environmentally-conscience manner. Execute tasks as instructed by the Pearl Club Supervisor or Assistant Pearl Club Manager Seek feedback from Pearl Club Supervisor or Assistant Pearl Club Manager to identify areas for improvement and implement strategies for delivering exceptional service.
Pearl Club Lounge Server serving Waldorf Astoria Hotels & Resorts are always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
Previous Front Office experience in the hotel, leisure or retail sector
Familiarity with luxury food & beverage sequence of service
Calm, efficient and organised
Excellent personal presentation and communication skills
A passion for delivering exceptional levels of guest service
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience in Club Lounge in a luxury hotel environment
Multi-lingual
Location Palm Jumeirah Road Crecent East, Dubai, Dubai, Aa01, United Arab Emirates Category Hotel Location Palm Jumeirah Road Crecent East, Dubai, Dubai, Aa01, United Arab Emirates Category Hotel Location Palm Jumeirah Road Crecent East, Dubai, Dubai, Aa01, United Arab Emirates Category Hotel Location Palm Jumeirah Road Crecent East, Dubai, Dubai, Aa01, United Arab Emirates Category Hotel Location Palm Jumeirah Road Crecent East, Dubai, Dubai, Aa01, United Arab Emirates Category Hotel Location Palm Jumeirah Road Crecent East, Dubai, Dubai, Aa01, United Arab Emirates Category Hotel Location Palm Jumeirah Road Crecent East, Dubai, Dubai, Aa01, United Arab Emirates Category Hotel Location Palm Jumeirah Road Crecent East, Dubai, Dubai, Aa01, United Arab Emirates Category Hotel Location Palm Jumeirah Road Crecent East, Dubai, Dubai, Aa01, United Arab Emirates Category Hotel Location Palm Jumeirah Road Crecent East, Dubai, Dubai, Aa01, United Arab Emirates Category Hotel
