Payments Investigations
At Wio we’re building something completely new to this region - a bank that lives on your mobile phone and has no branches. Our mission is to make banking effortless and simple for as many people as possible by putting them in control of their money.
We’re looking for high-performing and experienced Payments Specialist who has demonstrated the skills needed to work in an environment that moves quickly and changes a lot. We need people who learn quickly, communicate excellently, and support other team members.
Some of the job responsibilities you’ll have are:
- Processing of local and foreign currency transactions and any investigation related to payments
- Responding to queries from other banks
- Raising RFI’s with clients
- Resolving Transaction Screening and Monitoring alerts for payment transactions
- Ensuring excellent customer service by interacting with customers and helping them through their issues
- Working with our product and technology teams to suggest ideas and improvements to our processes, so we can better service our customers
- Working with internal teams to resolve customer issues
The key competencies we’re looking for are:
- Experience in local and international payment, covering processes, investigation, dispute management
- Knowledge of Central Bank UAE regulations for payments
- Knowledge of SWIFT and related processes
- Cheque processing experience is a plus
- Good problem-solving skills in situations where there is no clear process or guidance
- Excellent communication skills and the ability to simplify complex processes for customers
- Great teamwork and the ability to support others even in a busy environment
- Flexible and open to an ever-changing environment and passion for working in a startup
- Perfect spoken and written English
- Arabic language a plus