Bayt.com
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Patient Experience Executive

2 days ago 2025/07/06
Other Business Support Services
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Job Description

  • Greets patients or their families and finds out the nature of their enquiry.
  • Provides information to assist patients or refer them to the appropriate contact, either in the organization or elsewhere.
  • Advocates patients’ and their families’ rights and responsibilities, confidentiality, information, and education.
  • Develops and maintains the feedback/complaint procedure for customers to use and receive redressal.
  • Communicates all information to the Floor Supervisor on a daily basis.
  • Expedites the flow of visitors/patients and ensures that each person receives outstanding customer service by providing a friendly environment.
  • Provides information about medical insurance coverage to patients and checks the same diligently before sending the patient to the doctor.
  • Investigates patient/visitor concerns and implements appropriate courses of action.
  • Keeps accurate records of discussions or correspondence with customers.
  • Performs duties of handling patient/telephone/cash/back office work as specified in the duty roster.
  • Performs other related duties incidental to the work described herein as and when assigned by higher authorities.
  • Complies with all OSH and infection control policies, standards, and procedures and cooperates with hospital management to meet those requirements.
  • Works in accordance with documented OSH procedures and instructions, following specific responsibilities.
  • Is familiar with emergency and evacuation procedures.
  • Notifies OSH hazards, incidents, near misses, and issues, and assists with the preparation of risk assessments and incident reports.
  • Complies with waste management procedures and policies.
  • Attends applicable OSH/infection control training programs, mock drills, and awareness programs.
  • Uses appropriate personal protective equipment and safety systems.

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