Job Description
Job Title: Patient Coordinator – Aesthetic Clinic
We are looking for a Patient Coordinator to join our aesthetic clinic. The ideal candidate will have excellent customer service skills, the ability to manage appointments efficiently, and experience in a clinic, medical center, or aesthetic facility.
Responsibilities
- Greet and assist patients, ensuring a smooth and welcoming experience
- Schedule and manage patient appointments efficiently
- Provide information about treatments, procedures, and clinic services
- Coordinate with doctors, nurses, and therapists to ensure seamless patient care
- Handle patient inquiries via phone, WhatsApp, and email
- Maintain accurate patient records and update the database
- Assist in payment processing and insurance documentation if required
Requirements
- Previous experience as a Patient Coordinator, Receptionist, or Customer Service Representative in a clinic or medical center
- Strong communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Fluency in English (Arabic is an advantage)
- Knowledge of clinic management systems is a plus
Skills
Desired Skills for a Patient Coordinator in an Aesthetic Clinic
- Customer Service Excellence – Ability to provide a welcoming and professional experience for patients.
- Communication Skills – Strong verbal and written communication, especially in English (Arabic is a plus).
- Organization & Multitasking – Efficiently managing appointments, patient records, and inquiries.
- Sales & Upselling – Ability to promote treatments and packages to patients.
- Attention to Detail – Ensuring accurate documentation and patient information.
- Problem-Solving Skills – Ability to handle patient concerns and provide solutions professionally.
- Tech Savvy – Experience with clinic management software and CRM systems.
- Teamwork & Coordination – Working closely with doctors, therapists, and administrative staff.
- Time Management – Managing multiple tasks efficiently in a fast-paced environment.
- Confidentiality & Professionalism – Maintaining patient privacy and adhering to clinic policies.
