Job Description
Job Summary:
The Patient Affairs Specialist will be the first point of contact for patients, ensuring smooth and efficient front-desk operations. This role involves welcoming and assisting patients, managing appointments, handling inquiries, and coordinating with medical teams to provide seamless care. The ideal candidate has a strong customer service background, preferably in healthcare or hospitality, with excellent communication and organizational skills.
Key Responsibilities:
1. Front Desk & Patient Reception:
- Welcome, greet, and assist patients with a warm and professional approach.
- Manage patient check-ins and check-outs, ensuring a smooth and efficient experience.
- Provide essential information about the clinic’s services, policies, and procedures.
2. Appointment & Scheduling Management:
- Coordinate patient appointments, ensuring optimal scheduling for doctors and specialists.
- Manage appointment confirmations, reminders, and follow-ups to minimize no-shows.
- Update and maintain accurate patient records in the electronic medical records (EMR) system.
3. Patient Experience & Support:
- Serve as the primary contact for patient inquiries, concerns, and requests.
- Assist patients with insurance verification and billing inquiries.
- Provide clear guidance on clinic workflows, procedures, and digital health tools.
4. Administrative & Operational Support:
- Maintain front-desk efficiency by managing daily administrative tasks.
- Ensure a tidy, organized, and welcoming reception area.
- Collaborate with medical and operations teams to optimize patient flow and minimize wait times.
5. Coordination & Communication
- Act as a liaison between patients, healthcare providers, and administrative teams.
- Ensure effective internal communication to support seamless patient care.
- Handle confidential patient information in compliance with data protection regulations.
Understand, follow and support all hospital infection control programs
