Parts Supervisor | Al-Futtaim Automotive | FAMCO

Job Requisition ID: 74361 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

The Parts Supervisor is responsible for driving incremental Spare Parts sales with current customers and developing new customers within the assigned area. This involves on-site visits, prospecting, quoting/asking for business, successfully closing the sale, and customer follow-up. The role requires bringing value-added solutions through relationship building and technical knowledge.

What you will do:

• Achieve Parts sales and profitability targets by selling Aftermarket products and Services to customers after the point of machine purchase.
• Handle customer inquiries and communications, ensuring excellent customer experience, resolving complaints, and implementing methods to exceed customer expectations.
• Develop parts operation efficiency and increase customer satisfaction by analyzing Parts requirements, measuring market parts business potential, and penetration.
• Gather and report back market intelligence in the area of Aftermarket.
• Manage Parts Open Sales Orders, Sales Orders Stock, and customer back orders.
• Report weekly performance against set targets.
• Gather customer feedback on dealer and trucks performance.

Required skills to be successful:

• Demonstrated customer service skills and the ability to develop strong business relationships.
• Strong sales skills including the ability to sell opportunities, ideas, and concepts, with strong negotiation and closing skills.
• Commercial attitude and understanding.
• Negotiation skills and business-minded.
• Ability to deal professionally with customer middle and senior management and operators/technicians.
• Skilled at self-planning and time management.
• Presentable and able to promote the company.
• Strong computer skills including good working knowledge of Microsoft Office.
• Good communicator in English; Arabic is an advantage.

About the team:

You will be part of the FAMCO Trucks Aftermarket team based in Dubai. The team collaborates closely with various departments to ensure the highest level of customer satisfaction and operational efficiency.

What equips you for the role:

• A Degree or Diploma or equivalent Technical qualification.
• A strong technical knowledge of earthmoving machines, with a minimum of 5 years Parts and/or workshop experience.
• Excellent communication and interpersonal skills.
• Self-motivated and customer-focused nature.
• Must maintain a high standard of ethics and integrity.

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.