Parts Advisor (Automotive)

Transguard Workforce Solutions 
Is the UAE’s leading provider of innovative HR solutions. With over a decade of experience in the region and a knowledgeable team, we offer fully integrated HR services.

We are currently seeking a Parts Advisor (Automotive) for one of our client, to be based in their Sharjah office.

Job Scope:
To ensure optimum advice and customer care quality for Parts customer in accordance with company standard and successfully contribute to achieving Parts Department target and the organization vision and mission

Coordinate with the service team to ensure parts are available or ordered promptly when needed
Receive, unpack, and store parts
Track inventory and input items into the company log to ensure accurate inventory counts
Monitor and manage inventory levels, ensuring the parts department is well-stocked with commonly used items while minimizing excess stock.
Process parts orders efficiently, ensuring accurate and timely delivery to the workshop or customers.
Liaise with suppliers to order parts, negotiate pricing, and manage delivery schedules to ensure the timely availability of required items.
Maintain accurate records of all parts transactions, including orders, returns, and inventory levels.
Handle returns and warranty claims, ensuring that defective parts are returned to suppliers or replaced as needed.
Ensure that all parts are correctly priced, update prices as needed, and maintain margins.
Coordinate with the service and workshop teams to ensure that parts are available when needed, minimizing delays in repairs and maintenance.
Manage special customer orders, ensuring that non-stock items are sourced and delivered promptly.
Conduct regular stock audits to ensure inventory accuracy and to identify any discrepancies or losses.
Process payments and returns when necessary
Maintain and update parts catalogs, ensuring that all available parts are listed accurately and accessible to both staff and customers.
Stay up to date with the latest automotive parts and accessories and participate in training to enhance product knowledge.
Identify opportunities to improve parts department processes, enhancing efficiency and customer satisfaction