Overview of the Role:
To find and assist in fulfilling customer requirement of parts and be able to supply as soon as possible his requirement and can advise related parts.
What You Will Do:
• Handle complete parts sales process of walk-in and telephone customers from enquiry to sales order process to achieve monthly budgeted net sales.
• Responsible for credit customer’s follow-up of payments as per credit terms and conditions granted to the customers.
• Ensure to communicate and consume parts ordered on urgent orders as soon as parts received.
• Collect retail customer data and feedback in the given format and convert them to service to generate additional revenue of labour and recalls.
• Ensure sales orders, purchase orders, deliveries, cash collection, cash deposits are closed on time as per company standards and documents are filed for records.
• Assist warehouse team with monthly perpetual inventory to maintain stock inventory with no discrepancy during annual stock report.
• Follow customer service values and achieve CSV targets to surpass in meeting the needs and expectations of the customers.
• Take reasonable care for own health & safety and also take care that his or her acts do not adversely affect the health & safety of others.
Required Skills To Be Successful:
• Spare parts sales experience in the automotive industry
• Good sales and customer service experience
• Knowledge with parts catalogue
• Good systems knowledge preferably with SAP
About The Team:
The Part Advisor is the most critical contributor to parts operation for supply of all parts as per customer and workshop demands of the branch and needs to demonstrate an extremely high level of relationship between all stakeholders to deliver exceptional customer experience. This position directly interacts with Customers, Service Advisor, Parts Supervisor, Job Controller, Technicians and Workshop Manager.
What Equips You For The Role:
• Possess a good general level of Technical Education, Diploma, Bachelors or Automotive Engineering Degree
• Minimum of 2-3 years’ experience within spare parts operations, preferably at an automotive parts sales counter, familiarity with safety standards during work for people, machines and material
• Ability to speak, write and read English to deal with supervisors and customers
• Working knowledge of MS office, SAP knowledge preferred
• Proficient with Electronic Parts Catalogue (EPC)
• Has good product and process knowledge
Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates. Structured into six divisions; automotive, retail, electronics, engineering and technology, real estate, financial services and general services, Al-Futtaim operates through more than 60 companies and maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. Employing in excess of 20,000 people across the UAE, Bahrain, Kuwait, Qatar, Oman, Egypt, Syria, Pakistan, Singapore and Europe, this approach benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work. The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.
