Outlet Supervisor - Mekong Restaurant (Thai/South East Asian Cuisine)

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

You will support the overall Food & Beverage operation of the resort to maximize guest satisfaction, team member performance and business results. 

Please note that this is not an exhaustive list of everything that needs to be done.  Anantara employees always find new ways to look after the business, their guests, and their colleagues.   Within, the key responsibilities for this position are:

• To promote and ensure guest satisfaction, achieved through his/her ability to develop, and maintain a strong team environment, placing emphasis on Team Member satisfaction and delivery of prompt, courteous service.
• Prompt and courteous delivery of all orders, maintaining a positive image through each guest contact and through cleanliness of guest areas.
• Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurants and Room Service orders
• During the shift, ensure that guests are satisfied by assisting with serving, seating, and communication with the kitchen, and by striving to speak to all guests.
• Assist in maintaining a highly motivated and well-trained staff
• Open and close shifts in accordance with Manager’s Checklist.
• Train, maintain, and enforce all Anantara Service Standards
• Properly execute revenue and check control procedures on shift
• Maintain a safe and sanitary work environment for all Team Members and guests
• Gather and implement all proper tools for running shifts (i.e., schedules, floor plans, reservations, checks)
• Find solutions for problems such as callouts, last-minute bookings, or any other daily problems that may arise.
• Be on the floor during entire meal period and ensure adequate coverage
• Ensure that only a quality product is being served
• Maintain proper Team Member uniform standards
• Manage an effective repair and maintenance program using work orders, inspections, etc.
• Exercise station rotation to ensure stations are distributed fairly.  Handle daily Team Member relations (i.e., scheduling, time adjustments, etc.)
• Assist any Team Member in his/her job performance, when required, to ensure guest satisfaction.  Assist in implementing an effective training program for new and current Team Members
• Encourage problem-solving by Team Members through proper training and empowerment, to ensure guest satisfaction.
• Establish effective communication with Team Members to gain their trust and respect through his/her hard work.  Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Anantara’s Guarantee of Fair Treatment Policy
• Identify and recommend incentive programs, new ideas, and methods of operation

This is a highly visible guest service position, requiring above-average communication skills, and interacting professionally with guests.

#LI - MH1

• College diploma in Hotel Management or related field
• Previous experience in Food & Beverage/Restaurant and Banquet operation
• Passion for leadership and teamwork
• Eye for detail to achieve operational excellence
• Excellent guest service skills