Outlet General Manager - Teatro
Job Description
We are currently seeking for ambitious, dynamic, self motivated Food & Beverage professionals who assist to organize and direct a team that develops top quality of Food & Beverage products with prompt, accurate and personalized service.
As an Outlet General Manager, you are responsible for effectively managing all aspects of the restaurant and bar concept, in order to ensure optimum results are achieved across all facets of the operation, in line with Departmental targets, policies and procedures and your role will include key responsibilities such as:
• Responsible for the business plan and strategy
• Responsible for preparing the marketing and promotional calendar in line with the hotel’s F&B marketing plan
• Fully in charge of selection and recruitment of colleagues in line with Rotana required skills set
• Implement, follow and ensure consistency of Rotana standards, policies and procedures
• Supervise outstanding guest service and serve guests according to Hotel standard in order to ensure maximum guest satisfaction
• Take ownership for the up-keeping of the front and back-of-house areas with regards to all physical aspects of the area and the theme
• To develop and nurture a strong interdepartmental relationships in the Hotel such as Sales & Marketing, Housekeeping, Engineering and Materials
• Identify training needs and propose training plans in order to maintain standards of service
• Plan and conduct on and off job training on a regular basis in order to achieve Rotana service standards and good product knowledge of our colleagues
• Evaluate performance of team and initiate promotions or internal transfers
• Attend daily F&B briefings or meetings and ensure proper communication down to the team
• Prepare duty rota according to the forecast and business trend in order to ensure adequate manpower for operational needs
• Be aware of other events in town that may impact the business and maximize every opportunity
• Continuously analyse the market and the competition through regular competition checks
• Resolve Guests’ complaints directly or consult the Outlet Manager and/or Bar Manager to maintain Guest satisfaction
• Train personal grooming standard and monitor the weekly checklist in order to keep professional appearance
• Monitor hygiene and cleanliness standards in the outlet and upkeep of all service equipment as per Hotel standard
• To have a minimum certification of WSET Intermediate level in wine and spirits
• To have a minimum of 2 years as a Restaurant and Bar Manager experience
• Organize all Promotions and prepare Post-Mortems for the same
• Prepare an end of Month report
• Analyse and prepare a P&L statement for the Outlet
• Prepare and submit a ‘Furniture, Fixtures and Equipment’ Request
• Continuously strive to improve the RCSS
• Score a minimum of 90% on all Mystery guest Audits and Market Metrix, wherever below to prepare action plans and drive improvement
• Operate in a safe and environmentally friendly way to protect guests’ and colleagues’ health and safety, as well as protect and conserve the environment
• Comply with the hotel environmental, health and safety policies and procedures
Skills
Education, Qualifications & Experiences You should be a college / university degree graduate with a minimum of two years experiences in a similar role. You must be a computer literate with effective communication skills and an excellent command of written and spoken English, along with excellent presentation skills.
Knowledge & Competencies
The ideal candidate will be a hands-on professional with a solid food & beverage background and the passion for quality and excellence. You will be outgoing, creative and eager to share your desire to achieve highest quality service standards with guests and team members and you should possess following competencies:
Understanding Hotel Operations
Effective Communication
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Teamwork
Adaptability
Customer Focus
Drive for Results
Job Location Dubai, UAE Situated on Dubai’s prestigious Sheikh Zayed Road, in the heart of the city’s bustling business district and adjacent to the Financial Centre Metro Station, Towers Rotana offers comfort and convenience in a prime location. Major landmarks, districts and attractions are just a short ride by metro, from the iconic Burj Khalifa and Dubai Mall in Downtown Dubai, to the Dubai World Trade Cent... re and Dubai International Airport. With stunning city and Arabian Gulf views and Dubai’s famous beaches close by, the property is an urban haven that makes the most of this exciting global destination. Choose from 375 elegantly-furnished rooms, suites and apartments. From short business trips to longer leisure breaks, our wide range of well-designed accommodation options feature modern furnishings and facilities that cater to guests’ specific needs. A dining destination in its own right, Towers Rotana plays host to award-winning fusion cuisine restaurant, Teatro, the longest bar in the Middle East, Long’s Bar, as well as all-day dining favourite Flavours on Two, European-style lobby café, Wraps and relaxed pool bar Aquarius. For business meetings with a difference, choose from 8 rooms with modern amenities, and when you have finished for the day, head to the top-floor Bodylines Fitness & Wellness Club and make the most of the outdoor swimming pool with sun terrace, Jacuzzi, fully-equipped fitness centre, steam and sauna rooms and inspiring Jumeirah coastline views. #Towers Rotana
