Job Description
We are seeking a highly organized and detail-oriented Customer Service Representative to join our team. As our Customer Service Representative, you will play a crucial role in managing inquiries from customers (rostering & reporting), customer relationship management (CRM) and database maintenance. Additionally, proficiency in Microsoft Excel (expert) formulas (vlookup, pivot etc) is required.
Key Responsibilities:
- Manage and respond to inquiries from customers promptly and professionally. Inquiries such as creating students & teachers accounts in the system, update rosters, troubleshooting, creating customized reports for them
- Maintain and update our CRM system to ensure accurate and up-to-date school information.
- Assist with general administrative tasks to support the sales team
- Utilize advanced Microsoft Excel formulas for data analysis and reporting
Job Details
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Job Location
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Dubai United Arab Emirates
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Company Industry
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Distribution, Supply Chain & Logistics
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Company Type
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Unspecified
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Job Role
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Customer Service and Call Center
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Employment Type
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Full Time Employee
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Monthly Salary Range
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$500 - $1,000
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Number of Vacancies
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1