Order Taker - In Room Dining - Jumeirah Marsa Al Arab

About Jumeirah Marsa Al Arab:
Nestled at the tip of a peninsula at the heart of Dubai’s most exclusive private beach, Jumeirah Marsa Al Arab is a new lifestyle destination, infused with the warmth and generosity of Arabian Hospitality. Featuring an avant-garde, superyacht-inspired exterior designed by architect Shaun Killa, Jumeirah Marsa Al Arab includes a resort with 386 rooms and suites, 82 luxury residences, an 82-berth superyacht marina, an impressive spa and a range of curated dining experiences. With five pools set in lush landscaping, 11 restaurants and nine bars crafted by internationally acclaimed designers, and all rooms and residences featuring unobstructed views of the city skyline, Jumeirah Burj Al Arab and the shimmering Arabian Gulf, it’s an undisputable new go-to destination in Dubai. The 3,500 square meter Talise spa set over three floors completes the offering, providing female-only spaces and 13 treatment suites, each with a private terrace and captivating views over the Arabian Peninsula.Setting the stage for a guest journey that explores the evocative world of wellness, tantalising cuisine and mixology, guests are invited to unite, celebrate, or simply enjoy a moment of peaceful reflection by the water.

www.jumeirah.com/MarsaAlArab

About the Job

An opportunity has arisen for an Order Taker to join our team in In Room Dining at Jumeirah Marsa Al Arab. The main duties and responsibilities of this role:

• Personalize guest interactions by addressing them by name and demonstrating cultural awareness of Arabic etiquette.
• Efficiently and accurately take guest orders from in house guests.
• Answer incoming calls within three rings, adhering to established standards.
• Extend personalized greetings to guests, addressing them by name, and offer comprehensive assistance throughout their visit.
• Study the in room dining menu thoroughly to provide informed recommendations to guests, including knowledge of ingredients and preparation methods.
• Memorize menu item prices to facilitate seamless transactions and enhance guest experience.
• Utilize effective upselling techniques to maximize revenue and contribute to business profitability.
• Promptly relay guest feedback or concerns to managers for immediate resolution.
• Proactively ensure guest satisfaction by regularly checking in with them during their stay and assisting team members with mise en place duties during downtime.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Proficiency in English is required, ideally complemented by proficiency with a second language (Spanish, French, Arabic, Russian, Mandarin, German or Greek).
• Knowledge of Opera, Epicure, and Micros.
• Prior experience in a similar role in a luxury hotel or a standalone restaurant, demonstrating a strong understanding of luxury hospitality standards.

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, flights home, life insurance, incentive programs, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.