Order Taker - FIVE Jumeirah Village

An Exhilarating Opportunity

Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry.

Join the FIVE Tribe - and Get Ready to Make Waves.

The Candidate

A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do!’ Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.

Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Food and BeverageTeam as an In-Room Dining Order Taker will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!

What We’re Looking For

• Impeccable communication skills, both verbal and written, with fluency in Arabic and English (additional languages are a plus).
  
• Previous experience of 2-3 years in a Luxury Hotel environment is a plus.
  
• A Proactive Nature, coupled with a meticulous Eye for Detail, ensuring every aspect of the Guest Service Experience is curated to perfection.
  
• Finds creative solutions and take ownership of all duties and tasks assigned, while ensuring an unparalleled Journey at FIVE.
  
• Skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.
  
• ‘FIVE-Styled’ Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
  
• A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.
  

Key Responsibilities

• Works closely with key service Departments such as Kitchen, Stewarding, Front Office, Housekeeping, Engineering,Laundry, etc. to ensure Seamless Collaboration.
  
• Attends Industry-Leading Training Sessions instructed by the immediate Supervisor to enhance Guest care, telephone etiquette, up-selling techniques, and entering Guest Rooms.
  
• Adheres to the Room Service Duty Schedule, always embracing a ‘FIVE-Star’ appearance and following FIVE’s Grooming Standards. 
  
• Always maintains Exceptional Telephone Etiquette, never leaving phones unattended.
  
• Performs Cashier Duties when necessary, showcasing meticulous attention to detail.
  
• Takes Reservations for other dining destinations during break times, displaying Multitasking Abilities.
  
• Works Hands-On with the Team to prepare the daily service mise en place, maintaining Next-Level standards.
  
• Monitors the Cleanliness and ensures Proper Maintenance of the assigned Room Service Area and operating equipment.
  
• Ensures the well-being of all Guests by maintaining warm and Discreet Contact throughout their stay.
  
• Refers Guest complaints directly to the appropriate person in charge or the Room Service Manager, ensuring Prompt Resolution and Guest Satisfaction. 
  
• Conducts the Order-Taking and Order-Placing Process, providing courteous, efficient, and prompt service to Guests.
  
• Attends all meetings and briefing sessions to foster Open Communication within the FIVE Tribe. 
  
• Demonstrates Comprehensive Knowledge of all menus and ongoing promotions in all dining concepts, offering Personalised Recommendations to Guests upon request.
  
• Expertly upsells key menu items, creating Boundary-Breaking Dining Experiences for Guests.
  
• Assists in other areas as assigned by the immediate Supervisor, showcasing Adaptability and Versatility.
  
• Redirects incoming calls for other Departments (such as Engineering,Housekeeping, Spa) to the relevant Departments to promote a seamless flow of Communication and ensure Guest satisfaction.
  
• Promptly reports any equipment failures or problems to the Maintenance Department for swift resolution. 
  
• Demonstrates a thorough understanding of and adheres to FIVE Hotels and Resorts' Policies relating to Fire, Hygiene, Health, and Safety.
  
• Familiarises oneself with all related Company Documentation, particularly the relevant Operational Standards Manual for the Department.
  
• Completes any other Reasonable Duties and Responsibilities assigned with utmost dedication.
  
• Conducts thorough and efficient Shift Change Handovers to foster continuity and excellence in service.
  

The Team

‘FIVERs’ are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct ‘Vibe at FIVE’ and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime – then Look No Further and Unleash your Next-Level Potential.

Sustainable Indulgence at FIVE

FIVE is a leader in Sustainable Luxury Living and Hospitality, with its UAE-based Destinations being the first and only Hotels in the UAE to obtain the International Renewable Energy Certificates (I-REC) for achieving 100% renewable electricity for 2022. The company's Science-Meets-Styled ‘Sustainable Indulgence’ Ethos has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification. FIVE illustrates its Commitment to making ‘Sustainability without Compromise on Luxury Living’ central to its Future Vision, with FIVE LUXE already on track to acquire LEED Platinum (BD+C). These Achievements highlight FIVE’s Comprehensive and Committed Scope of Sustainability Strategy permeating Operations, Governance and Community.

An Equal Opportunity Employer

The FIVE Tribe represents over 70 nationalities across its over 1500 ‘FIVERs’. FIVE is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws. Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more than a group of people working together – it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity.

About FIVE Hotels and Resorts

FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations are the epitome of Glamour and Experiential Luxury, and currently consists of FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich and FIVE LUXE. Joining our Exceptional FIVE Tribe means you are part of a team who Breaks Boundaries and offers Unbeatable Next-Level Experiences at FIVE’s award-winning Hotels, Dining Concepts, and 360-Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.