Operations, Oil & Gas

Job Req Number:  86440
Time Type: Full Time

DSV Air & Sea is constantly evolving and expanding with the global market. Working for the world's 3rd largest global supplier of transport and logistics can open many opportunities for you to develop your career on an international scale.

An exciting opportunity for a candidate with a solid background in freight forwarding to join our oil & gas department in our Dubai branch.

The Operations, Oil & Gas role provides critical support to the Management and handling of day-to-day operational requirements of export shipments is carried out effectively and efficiently. As an  operation employee, you can work with direction given, raise concerns and adhere to all deadlines provided. The person should have strong customer service and communication skills and take ownership of issues while providing resolution to clients.

Detailed Responsibilities:

Customer Service:

•  Build and maintain strong relationships with customers through regular meetings/team meetings/phone calls
•  Execute specific customer defined functions for all modes of transport / import & export.
•  Monitor customer behavior in terms of business and support and relay relevant information.
•  Monitor operational performance, contribute to client retention, and initiate improvement plans.
•  Ensure that all job files are maintained for assigned customers.
• Respond to customer emails within a maximum of 1 hour and acknowledge all incoming emails.
•  Resolve issues related to cargo shortage, damage, and claims, escalating them as necessary.
•  Maintain and update SOPs for all assigned customers.
•  Maintain and report department KPIs to management as required.
• Ensure adherence to DSV policies and other compliance requirements.

Operations

• Receive and send pre-alerts at least 24 hours prior to shipment arrival/departure, Receive and process routing orders and bookings from customers, network, and sales
• Initiate bookings to airlines/carriers and co-loaders as per routing guides and rate cards.
• Prepare and release AWB/BOL to customers.
• Monitor ATA/ETA with airlines/carrier, handling agents, and DNATA, ensuring freight arrives as scheduled and update customers.
• Coordinate with clients for freight clearance instructions and ensure correct documentation for customs clearance.
• Coordinate with origin/destination station and customer support to address discrepancies on shipping documents.
• Track and report shipment status to customers regularly.
• Coordinate with clearance and delivery teams for the collection of delivery orders from Airlines/Dnata/EK/shipping lines
• Manage document receipt, vetting

Invoicing

• Ensure accurate invoicing is done on a timely, daily basis within 3 days of shipment completion and all supporting documents are attached with the invoices, as per the client requirements.
• Ensure billing is 100% accurate and timely submission
• Ensure timely resolution of any discrepancy in invoicing.
• Credit note to be strictly avoided, an approval should be obtained from the operations manager prior to issuing any credit note.
• Ensure invoicing delay is communicated with Data Quality and ensure operations manager is aware of any discrepancy.

Qualifications & Characteristics:

• Experience of 5 years working in a operations role in freight forwarding industry.
• Experience of working with CW1 is an advantage
• Bachelor’s degree
• Experience in air, sea and road transport
• Knowledge of customs requirements for inspections in Jebel Ali and DWC.
• Good communication, influencing and organization skills.
• Must be able to take ownership of problems and provide solutions to clients in a timely manner.
• Ability to handle customer complaints effectively and professionally within a timely manner
• Excellent team player and support team as and when required.
• Ability to define requirements, analyse facts, and determine relevant solutions/actions to be taken.
• Ability to meet deadlines and work under pressure.

DSV – Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

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