Operations Manager - Aviation Services

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse workforce with 50,000 employees!
 
We are currently recruiting for an Operations Manager - Aviation Services to join our Aviation team in Dubai.
 
Scope
 
To support the efficient delivery of their Account Manager, as well as any other allocated contracts, in line with the commercial agreement. Ensuring delivery and service excellence, maintain profitability & customer satisfaction. Working as part of a dedicated Operations team, ensuring data integrity & accuracy are always maintained. Liaise with the relevant internal stakeholders including but not limited to finance, payroll, demand planning, recruitment, transport, accommodation, and HR services.
Support the Account Manager in the management, development, implementation, communication and delivery of all areas of responsibilities relating to Transport, Aviation & Logistics across the group.
 
Responsibilities
 
Financial
 

Develop and maintain operational performance of operations of the contract
Facilitate on time deployments of all assets in line with client demand
Understand the commercial aspects of the contract and monitor the operational management of the service
Responsible for management of daily reporting with operational data to support the review of contractual financial performance
Adhering to Standard Operating Procedures (SOPs), Standard Work Instructions (SWIs) and achieving the operational SLA and commercial KPIs

 
Customer
 

Proactively manage the relationship with the client in line with the RACI matrix
Manage contacts and relationships within your account portfolio, ensure the account is fully managed and relationships are developed at every level
Provide ideas on initiatives to maximize efficiencies and potential opportunities 

 
Process
 

Analyses trends and metrics to develop and enhance solutions, processes, and programs that address inefficiencies and creating improved processes
Measuring, validating, and testing of the effectiveness of metrics that are applied by the business to assess and drive productivity optimization
Responsible for Management Reporting, daily deployment data and driver performance
Drive a culture within the team, focused on operational excellence and business performance
Motivate the team members and influence positive behaviour
Develop and implement streamlined processes to optimize workflows, reducing bottlenecks and enhancing the overall efficiency of the process
Establish and enforce quality control measures within processes, ensuring that the project meets or exceed expectations
Create comprehensive documentation for key processes, promoting standardization across teams

 
Innovation
 

Integrate automation tools to simplify repetitive tasks and reduce manual workload
Engage in research to stay informed about limousine industry trends, emerging technologies, software, and best practices
Facilitate collaboration between departments to encourage the exchange of ideas, and diverse perspectives, fostering a culture of innovation
Working with key members of the other business units to obtain the information required to compile improvement proposals
Utilize automation tools enabling delivery of best practice in transportation operating model