Job Description
We are currently seeking for enthusiastic and committed individuals with exceptional communication skills that pride themselves on their ability to deliver extraordinary levels of service and provide creative solutions.
As an Director of Operations / Operations Manager you are responsible to assist the General Manager, and within the Rotana Policies and Procedures, to assess, to evaluate and to meet the short and long-term needs of the hotel to ensure its success. Key responsibilities will include:
Oversee the entire operations of the hotel with particular focus on Front Office, Reservations, Security, Housekeeping, Laundry, F&B and Yield Management
Represent the hotel management when interacting with guests and individuals from outside the Hotel, including but not limited to current and potential clients, owning company representatives, government officials, travel industry representatives, suppliers, competitors and other members of the local community
Assist in the development and implementations of the Rooms Strategic Plan, Marketing Plan, Budget and Goals Programme to ensure on-going optimal Guest satisfaction, sales potential and profitability
Monitor all Quality Assurance Programmes, particularly related to Guest Satisfaction and Online Reputation Management
Resolve customer complaints as appropriate
Responsible for the training and development of the Rooms Division and F&B colleagues
Manage the functions of all hotel personnel through supervision of hotel Department Heads
Assist in monitoring present and future trends, practices and systems in the hotel industry and determines and ensures execution of competitive programme as directed
Participate in conducting weekly inspections and ensures physical facilities are kept in optimal condition by full implementation of Preventive Maintenance Programme and Planning and Management of FF&E as directed by General Manager
Ensure Emergency Procedures are practiced and enforced to provide for the security and safety of guests and colleagues including Fire Tests and Evacuations
Monitor applicable laws and regulations, including Health & Safety and ensure compliance
Establish and maintain effective internal communications and meetings structures to ensure optimum teamwork and productivity
Actively take an interest in other department functions, practices, and issues in order to support a guide for the benefit of the hotel
Establish and maintain effective employer relationships including open communications with all colleagues
Monitor purchasing practices to ensure compliance with Rotana Policy and Procedures
Comply with the hotel environmental, health and safety policies and procedures
Assist in selling the hotel through personal involvement with all potential markets as required
Ensure environmentally friendly practices are implemented, in accordance with the Rotana Environmental Manual/Local Applicable Laws and Regulations
