Job Description
OPERATIONS MANAGER – UAE
An exciting opportunity has become available for an Operations Manager located in the UAE. This position reports to the General Manager and will involve managing a portfolio of 10 stores.
We are looking for someone that has high energy and a great personality.
Operations Manager responsibilities include but not limited to:
- Review and approve regional team manpower requirements based on existing restaurants requirements and business expansion for the period
- Identify, train and develop successors for the position
- Motivate, train, mentor /coach, and develop the team directly reporting to the OPM’s as well as one level below direct reports
- Monitor KPIs for the stores and respond to results
- Visit restaurants periodically as per the plan in the region to motivate the team and observe opportunities to improve operational standards and compliance to procedures
- Observe customer trend in the region and responds to improve customer experience in the restaurant
- Review and align regional management team on mystery shopper scores and improve periodic results
- Visit competition in the region and observe for opportunities to improve the restaurant
- Accountable to research and provide new market location to the GM for potential expansion
- Review and monitor sales KPIs set by stakeholders and provide assistance to improve the periodical results in the restaurant
- Accountable to area restaurant profit KPIs
- Review and monitor restaurants profit KPIs and provide corrective action to improve the periodic results
- Responsible for reviewing, approving and managing area KPIs
Qualifications & Experience:
- Bachelors/Master’s degree
- 5 years’ experience
- Must have GCC experience
- Casual/gourmet dining experience
- Knowledge of business management and HR principles and practices
Salary Package: AED25k-30k pm
