Do you want to be part of a newly formed organization that is designing and launching new business models across MENA? If so, Amazon Global Specialty Fulfillment (GSF) operations is looking for an experienced Operations Lead with a strong record of achieving results. We are looking to hire an Operations Lead (UAE) to join a team that redefines fast delivery, helps us build and run this new service for our customers, run 3P Store Operations and Delivery service partners (DSP) on last mile. You will ensure Amazon policies – including attendance tracking – are implemented and administered fairly and consistently. This includes motivating, coaching, reporting, and providing feedback of associates’ performance – including under the roof/on the road productivity, quality, and safety - as a means for achieving or exceeding Amazon expectations. This is your chance to make history. Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation.
Key job responsibilities
We're seeking a Team lead for our 3P Grocery operations. In this role, you will be responsible for:
Managing, on a daily basis, end to end operations for a combination of small sites. Supervising outbound store and Last mile operations:
Meeting customer facing metrics, while maintaining cost targets and upholding safety and morale of the team reporting to you.
Driving performance management of your team members. Preparing and implementing training and development plans for associates.
Continuously improve the delivery process and attain a sustained level of delivery performance improvement.
Conducting 4M and 5S audits for the delivery station on a daily basis.
Stand-in for Area Manager.
A Bachelor’s degree holder with experience in a customer facing environment, warehousing, logistics or manufacturing.
Proficiency in MS Excel
Strong communication skills (written and verbal)
Ability to travel up to 50% of time in UAE to analyze, implement, monitor best practice solutions.
Experience in managing Last Mile logistics
Strong execution skills, action oriented
Resourceful to identify the way to get things done using limited resources.
Ability to work under pressure situations.
Ability to work in ambiguous situations and to come out with solutions as per the situations faced.
Good people management skills.
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