Operations Executive - General Insurance Claims & Underwriting

Role Overview:

The Operations Executive will play a pivotal role in managing and streamlining the underwriting and claims processes for non-motor general insurance products, including property, liability, marine, travel, and others. This position requires a detail-oriented professional with a solid understanding of non-motor insurance operations, regulatory compliance, and customer service excellence.

Key Responsibilities:1. Underwriting Support (Non-Motor):

• Policy Issuance & Documentation:
• Process and review proposals for non-motor insurance products such as property, liability, marine, travel, and others.
• Ensure accurate and timely issuance of policies, endorsements, and renewals.
• Coordinate with insurers to negotiate terms and premium quotes for non-motor policies.
• Risk Assessment:
• Assist in evaluating the risk profiles for non-motor policies and propose appropriate coverage and premiums.
• Maintain detailed records of underwriting decisions and justifications.
• Compliance & Accuracy:
• Ensure adherence to underwriting guidelines, company policies, and IRDAI regulations for non-motor products.
• Conduct regular audits of policy documentation to maintain accuracy and compliance.

2. Claims Management (Non-Motor):

• Claims Processing:
• Handle claim intimation, documentation, and coordination with insurers, surveyors, and clients for non-motor claims, including travel insurance claims.
• Monitor the end-to-end claims lifecycle to ensure prompt resolution.
• Assist clients with claim queries related to property, liability, marine, travel, and other non-motor claims.
• Data Maintenance:
• Maintain a comprehensive claims database with updated statuses and resolutions for non-motor claims.
• Analyze claim trends and provide insights for risk management in non-motor insurance categories.
• Customer Support:
• Act as a liaison between clients and insurers to ensure smooth claims settlements.
• Proactively follow up to reduce claim processing time for non-motor insurance products.

3. Operations & Process Optimization:

• Develop and improve standard operating procedures for non-motor underwriting and claims.
• Collaborate with internal teams and external stakeholders to optimize workflows.
• Regularly update operational records and generate reports for management review.

4. Customer Relationship Management:

• Provide excellent service to existing and prospective clients by addressing their policy and claims-related needs.
• Educate clients on available non-motor insurance products and coverage options, including travel insurance.
• Ensure timely resolution of client issues, fostering trust and long-term relationships.

5. MIS & Reporting:

• Prepare daily, weekly, and monthly reports on non-motor underwriting and claims operations.
• Track performance metrics and provide inputs to enhance operational efficiency.

Key Performance Indicators (KPIs):

• Turnaround time for non-motor policy issuance and claims processing.
• Accuracy in underwriting and policy documentation.
• Customer satisfaction scores.
• Compliance and audit outcomes.
• Efficiency in operational processes and reporting.

Why Join Crossroads Insurance Brokers?

• A dynamic work environment that fosters learning and growth.
• Opportunity to work with a team of experienced professionals.
• Competitive compensation and benefits package.
• Exposure to diverse non-motor general insurance products and processes.

Job Type: Full-time

Pay: AED2,000.00 - AED5,000.00 per month