Operations Coordinator (Front Desk)

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. As the Freight Forwarding Experts, since 1815, we offer standard Global Freight services in addition to highly specialized end-to-end transportation solutions to customers across most industries around the world.

Connecting People. Improving Lives.   

Currently, we are looking for a passionate and energetic Operations Coordinator (Front Desk) to be based in the Ocean Export Team. In this role, the successful candidate will act as key contact for allocated accounts, organizing and managing end-to-end operations to ensure the smooth facilitation and processing of Customers shipments within prescribed SOP & time frames. Analyzing, reviewing, and preparing routing shipments for timely and efficient execution as per country regulations and internal procedures.

Key Responsibilities

• Act as primary contact for allocated Customers & liaise directly on operational matters for the allocated accounts
• Accepts orders (Customers / Network Station) and executes various functions and procedures of documentation as per agreed SLA
• Maintain Customer focus on all times, take ownership on Customer queries, complaints and proactively follow up all through the resolution.
• Proactively keep Customers / Channel partners informed on shipment status, exceptions and provide intermediate updates on incident solution.
• Ascertain if shipment requires special handling and regulatory compliance due to characteristics of cargo.
• Ensure profitability of each shipment are intact by keeping focus on meeting required service level.
• Constantly review operational process with Carriers and to ensure best practices.
• Develop excellent relationship with Customers, Channel partners & Vendors (E.g. Port Authority, Carriers and Internal/External stakeholders).
• Ensure continuous improvement within the area of Operations and share best practices.
• Follow standard operating procedures for efficient business operations.

Job Skills, Qualifications & Experience:

• Up to three years of Experience in Freight & Logistics (Preferably on Operations & Customer service)
• Diploma or Graduate in any discipline (Preferably supply chain)
• Communication Skills.
• MS Office (Word, Excel & Outlook) proficiency
• Knowledge on carriers and routes
• Problem-solving abilities

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025. 

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than 30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.

Our Purpose: Connecting People, improving lives.

Our Values: Respect & Results

Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility