Operational Engineer L 2 – Network Security

At Emirates, we believe in connecting the world, to and through, our global hub in Dubai and in constantly innovating to ensure our customers ‘Fly Better’. Join our CyberSecurity team where we  ensure a world class CyberSecurity organisation based on the key principles of People, Process and Technology underpinned with executive endorsement of a multi-year strategy to continuously improve and develop. The team protects our digital assets by monitoring for threats, responding to incidents, managing vulnerabilities, and ensuring compliance with security policies and regulations.

As an Operational Engineer Level 2 – Network Security, you will lead and oversee Cybersecurity analysis, activity monitoring and investigations within a shift. Handling advanced incidents and service requests and guide Level 1 engineers to provideexpertise in complex troubleshooting scenarios. Additionally, you will coordinate with escalation engineers on the investigation and resolution of critical cybersecurity incidents to ensure accurate triage, timelyescalation and resolution within SLAs.

In this role, you will be responsible for:

• Addressing escalated incidents and service requests.
• Guide Level 1 engineers in troubleshooting. 
• Ensure timely resolution and fulfilment of escalated issues. 
• Maintain clear documentation of complex incidents. 
• Monitor external threat data sources to maintain the cyber network defence threat conditions and determine which security issues may have an impact on the enterprise. 
• Perform a detailed analysis of cyber threat adversaries and recommend preventative countermeasures. 
• Assess and identify Advance Persistent Threat (APT) activities.
• Maintain and support the shift log for effective shift handover.
• Monitor and review triage activities performed by the L1 analysts and ensure accurate incident closure.
• Assist in creating playbooks and updating th