Job Profile: The incumbent will be accountable to for managing and optimising the end-to-end operations of the division, encompassing. production, erection, project execution, client management, and adherence to the highest standards of quality, safety, and efficiency. The incumbent will serve as a key liaison between on-the-ground teams and back-office functions to ensure operational continuity and deliver projects on time and within budget. Reporting directly to the Deputy Director, the Operations Manager will manage a multidisciplinary team, including the Factory Manager and Site Project Manager, driving continuous improvement across all operational areas.
Production Oversight:
Oversee daily production operations within the steel fabrication factory, ensuring output meets both quality and delivery requirements.
Collaborate with the Factory Manager to develop and monitor production schedules, implement lean manufacturing processes, and optimize resource utilization.
Identify bottlenecks and implement process improvements to enhance production efficiency and throughput.
Projects Management:
Work with the Project Manager to ensure timely and quality execution.
Ensure all projects are executed on time, within scope, and in compliance with client requirements.
Drive effective resource planning & allocation, balancing factory and field operations to meet project milestones.
Troubleshoot and resolve on-site technical issues, delays, or risks in coordination with site managers.
Liaise with engineering, procurement, and site teams to resolve any challenges related to site erection, resource allocation, or logistics.
Back-Office Functions Coordination:
Serve as the key liaison between operations and support functions such as HR, Finance, Procurement,
Planning, Cost Control, Supply Chain, and Logistics.
Ensure that all relevant departments are aligned on operational goals and timelines, facilitating smooth communication and workflow between teams.
Work with Procurement to guarantee the timely supply of raw materials, steel components, and other essential resources.
Budgeting and Cost Control:
Collaborate with Finance and Cost Control teams to manage and control operational budgets.
Monitor expenditures related to factory operations, site erection, and logistics to ensure cost-effective. project delivery.
Contribute to forecasting and financial planning activities, ensuring alignment between operational strategies and financial targets.
Client & Stakeholder Engagement:
Act as the primary operational point of contact for clients, ensuring that their expectations are met and exceeded.
Lead regular client meetings and site visits to provide progress updates and address any issues or concerns.Drive client satisfaction by delivering high-quality, timely solutions, ensuring effective issue resolution and long-term relationship building.
Maintain effective relationships with key internal and external stakeholders, including regulatory bodies,contractors, and vendors.
Foster a collaborative environment among site teams, factory workers, and corporate departments to ensure seamless project delivery.
Operational Excellence:
Lead initiatives focused on lean manufacturing, Six Sigma, and other continuous improvement methodologies to enhance operational efficiency, reduce costs, and increase production capacity.
Drive innovation across production and site operations by introducing new technologies, equipment, and best practices.
Quality Control & Quality Assurance:
Implement and oversee quality control measures across production and erection processes to ensure that output meets industry standards, client specifications, and internal benchmarks.
Lead root cause analysis for defects or issues, implementing corrective and preventive actions to drive continuous quality improvement.
HSE (Health, Safety, and Environment):
Drive HSE compliance across all factory and site operations in accordance with local, international, and company standards.
Collaborate with the HSE team to implement rigorous safety programs, conduct risk assessments, and. ensure a culture of safety throughout the organization.
Ensure all equipment, processes, and personnel operate in a safe and environmentally responsible manner.
Process Optimization:
Continuously assess and refine operational workflows, eliminating inefficiencies and streamlining processes. across the steel division.
Use data-driven insights to make strategic decisions on resource allocation, workforce management, and equipment utilization.
People Management:
Lead, mentor, and develop a high-performing operations team, fostering a culture of accountability, collaboration, and continuous improvement.
Conduct performance reviews, set team objectives, and provide guidance to Factory Manager and Site
Project Manager on improving operational performance.
Identify skill gaps within the operations team and work closely with HR to develop training programs that enhance technical and leadership capabilities.
Encourage a culture of innovation and problem-solving by empowering teams to identify and implement improvement initiatives.HIGH LEVEL
KEY PERFORMANCE INDICATORS
Target Production Output: Achieve and maintain at least 95% of the planned monthly production output. for steel manufacturing and fabrication.
Cycle Time Reduction: Reduce the average cycle time for key production processes by 10-15% within the first year.
Operational Downtime: Maintain operational downtime at less than 3% by implementing preventive maintenance and operational scheduling.
On-time Project Delivery: Deliver at least 95% of projects on or before the scheduled deadline, without compromising quality or safety.
Cost Variance: Ensure project execution within 5% of the approved project budget through effective cost control and resource management.
Erection Efficiency: Improve erection efficiency on site by reducing rework and delays by 10-15% year over year.
Accident Frequency Rate (AFR): Maintain an AFR of less than 1.5 incidents per 1,000,000 man-hours.
Rework Rate: Maintain a rework rate of less than 2% on production and erection activities.
Client Satisfaction Score: Maintain an average client satisfaction score of 90% or above on project delivery, quality, and responsiveness.
Cost Savings Initiatives: Implement cost-saving initiatives to achieve a 5-10% reduction in operational expenses within the first year.
Budget Adherence: Ensure that at least 95% of the projects are delivered within the approved budget limits.
Inventory Turnover Ratio: Maintain an optimal inventory turnover ratio (target: 6-8 times annually) to minimize holding costs while ensuring production continuity.
Lean Process Implementation: Implement at least three Lean Manufacturing or Six Sigma initiatives within the first year to optimize operations.
Compliance Documentation: Ensure 100% compliance in the submission and documentation of regulatory and legal requirements.
Requirements
Bachelor’s degree in Mechanical, Industrial, or Civil Engineering, or a related field
Relevant certifications in Six Sigma, Lean Manufacturing, Project Management (PMP), or HSE are preferred.
Minimum of 15+ years of experience in operations management within the steel, construction, or heavy manufacturing industries, with a strong focus on steel production, erection, and project management.
Strong knowledge of steel production processes, including fabrication, welding, and installation.
Hands-on experience with ERP systems and other operations management tools.
Familiarity with local regulations and international standards governing steel operations, HSE, and quality assurance.
Proven track record of leading large operational teams, managing factory and site operations, and driving high performance cultures.
Experience managing cross-functional teams and interfacing with multiple departments such as finance, procurement, and logistics.
Strong analytical and problem-solving skills, with the ability to troubleshoot complex operational issues and implement effective solutions.
Ability to think strategically and translate business goals into actionable operational plans.
Exceptional client management skills, with the ability to build trust and credibility with high-level stakeholders.
Experience in managing multi-million-dollar projects with a client-focused approach.
