Job Description
About the job Operation Manager
Position: Operations Manager/Branch Manager
Duties:
Person would have to overview the operations of 3 Branches, based in DXB Headquarters, and Fly to Qatar when required in case of successful operations there as well.
Key Responsibilities:
- Ensure Efficiency: Oversee all studios operations, enforce policies, supervise cleanliness, stock supply & product availability, drive improvements in operational KPIs.
- Deliver Excellence: Lead by example, support the team in challenging situations, coach for KPI achievement, and ensure exceptional client satisfaction through direct engagement and feedback analysis, resolve any issue on spot.
- Achieve Sales Targets: Inspire and motivate the team to meet sales KPIs, balance targets across sessions, and develop strategies and plans to boost performance and drive revenue.
- Develop Talent: Motivate and develop the team through coaching and training, manage performance, and ensure effective recruitment and succession planning in collaboration with HR.
- Drive Performance: Support the General Manager with market insights, analyze KPIs, develop strategies for sales and product performance, and prepare detailed business reports, manage budgets, forecasts, and cost control measures.
Skills:
- Leadership: Strong leadership skills with the ability to motivate and guide teams.
- Analytical Thinking: Excellent problem-solving skills with a keen eye for detail.
- Project Management: Experience managing multiple projects and meeting deadlines.
- Communication: Outstanding verbal and written communication skills.
- Technical Proficiency: Familiarity with operations management software and tools (
- Decision-Making: Ability to make informed decisions quickly and effectively.
- Customer Focus: Understanding of customer needs and how to align operations to meet those needs.
- Sales: Expertise in driving sales performance, developing strategies, and achieving targets.
Must be:
- Drivable and independent: Capable of making quick, informed decisions, especially in high-pressure situations, to keep operations running efficiently.
- Results-Driven: Focused on achieving goals and driving performance, with a strong commitment to meeting and exceeding operational KPIs, hungry for money.
- Empathetic: Understands and addresses the needs and concerns of team members and clients, fostering a positive and supportive work environment.
Must have experience in Managing over 25+ people (not less)
Minimum 2 years experience in the positions:General Manager, Branch Manager, Operations Manager, Business Development & Other similar positions on Managerial level (not supervisor)
Education Background:
Must have: Bachelors Degree in BA, Management, Hospitality, Tourism and any similar field
Preferred: MBA
