Operation Manager

The OM has responsibilities in the following areas:

·       Operation Management 

·       Quality Control 

·       Country Management 

·       F&B Development 

·       Learning & Training 

·       Other responsibilities 

Main duties

·       Provide day-to-day leadership and management to Icons that mirrors the adopted mission and core values of the organization;

·       Responsible for driving the organization to achieve and surpass sales, profitability, cash flow and business goals and objectives;

·       Spearhead the development, communication and implementation of effective growth strategies and processes;

·       The OM will be strategically responsible for location evaluation and identifying new growth opportunities and endorsing investments in new outlets;

·       The OM will review all applications from potential franchisees strategically and shall provide feedback regarding the suitability of granting a franchise and adding the franchisee to Icons’ network;

·       Collaborate with the management team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of Icons;

·       Assist, as required, in raising additional capital at appropriate valuations to enable the Organization to meet sales, growth, and market share objectives;

·       Lead product optimizations and new developments to innovate and excite the customers on an ongoing basis 

·       Evaluate store assessments, assist in store trainings and implement fast actions to assure quality is up to the standards

Represent the firm with clients, investors, and business partners.