OpenShift Services:
· Cluster Monitoring & Maintenance: Perform daily monitoring, troubleshooting, and maintenance of OpenShift clusters, ensuring smooth operation, optimal performance, and resource allocation for NPSS and TDH applications.
· Application Support & Updates: Manage routine updates and deployments for NPSS and TDH banking applications, resolving issues and ensuring minimal downtime during updates or configuration changes.
· RedHat OpenShift Administrator responsible for managing and maintaining OpenShift Clusters
· Manage OpenShift Infrastructure ensuring optimum cluster sizing and resource allocation for hosted application
· Monitor OpenShift environment & configure alerts
· Maintain application access controls and ensure secure applications within shared infrastructure & Perform Security Updates
· Provide comprehensive documentation on cluster configurations, network policies and security protocols
· Provide continuous management and optimization of OpenShift environment
· Offer ongoing support to resolve issues related to application deployment and infrastructure management
· Manage & administer Azure Red Hat OpenShift environment
· Replacement support staff to be provided when the assigned support staff is on annual leave
· Target 99.99% of cluster uptime
· Target 95%+ deployment success rate
· Target to scale nodes up and down within the agreed timeframe
· Manage Backup and Restoration
· Mention the Red Hat Partnership level
· Red Hat OpenShift practice of the organizations
· Number of Certified OpenShift Engineers in the Organization Customer references
. 6 month contract and extendable based on the performance
CICD pipeline/UNIX
SLA based support service